In computer logistics field: Secret security clearance is maintained, as an Information Technology Specialist working as a systems admin (help desk) manager. I provide technical phone and hands on support to customers, to minimize disruptions of computer operations and facilitate ease of operation of those computer operations. I receive phone calls, walk-ins and, computer generated service requests from Vendor and Client personnel. I assist in maintaining the accuracy and integrity of the service desk database. Provide first level problem determination and resolution for both hardware and software when needed, ensuring all first level troubleshooting efforts are exercised for permanent resolution, or fixes until permanent solutions are found. Also perform software and hardware installation.•In Sales, I Managed worldwide Military, department of defense accounts • Implement new buying strategy for the Military, team that increased revenue and gross profit by over 120%• Member of Overachiever’s Club• Winner of several manufacturer sponsored sales contests• Continued training with sales/recruiting staff: Recruiting/ Skill marketing/ Daily group activities/ Weekly one-on-ones• Established new business daily by calling new clients in a focused 4 hour block time• In charge of key client retention while building existing business • Establish new relationships with manufacturers and maintained current relationshipsSpecialties: fluent in German, purchasing, government liaison,