The largest offshore high capacity communication network in the world. From subsea fiber through to 4G/5G LTE and LoS systems, we connect data, people and operational facilities.

VeraLogics delivers practitioner management consulting with technical and business expertise in various industries to assist you with becoming a high-performing, cost effective, and technology-advantaged business.We provide a full range of business and technology services from strategic planning to implementation and managed services support with our multi-disciplinary team, partnerships and deep industry knowledge, process management, change management, project management and software technology expertise.

As the IS/IT Service Delivery Regional Manager I accountable for managing technology environment offshore/onshore, manage the IT team, and delivering IT projects and solutions to the operations business.• Manage lifecycle of IT corporate project and initiatives for Region and Rig Fleet.• Including expansion and growth of offices and rigs.• Act as a Business Partner for Information Services within the respective business unit (region) and through engagement with functional heads support the objectives of the business unit• Oversee the performance of all Information Services delivery within the respective business unit (region)• Engage with all Information Services support functions to help establish new initiatives, service improvements and optimize service delivery to enhance operational effectiveness within the respective business unit (region)• Maintain and expand the relationship with functional and executive management in the respective business unit (region) to ensure correct stakeholder engagement for new and ongoing process improvement initiatives including financial management• Act as point of escalations for the business and rig fleet identifying risk factors and contingency plans, communicate critical factors to management and other stakeholders.• Management of offshore IT products, projects, and resources on the RIG fleet• Proactively lead the IS account planning process that develops mutual performance objectives, financial targets, and critical milestones in keeping with set business unit objectives• Ensure effectiveness of implemented changes (processes, tools, service transformations etc.) and report status of all IS deliveries within the respective business unit (region)• Coordinate the involvement of respective IS support personnel, including management resources, in order to meet performance objectives and customer expectations.• Provide support and guidance to IS Regional Operations Coordinators andcontracted IS Support personnel

As the Business Unit Leader my primary focus is ensuring the customers and clients expectations are met with excellent customer service and technical leadership. I oversee the delivery and ongoing performance of prosource.it services and related technical support to customers that achieve specific performance objectives, with overall customer satisfaction as the highest objective. This covers a range of tasks, including customer care manager; technical project management, logistics, and service support, corporate services manager, and relationship manager. I have high comprehension to understand, meet, and exceed the customers' requirements.• Project Manager consultant for clients and management of resources• Management of offshore services and projects• Work closely with Clients, trusted partners to present a common message to the customer on all service related communications and operational excellence.• Point of Escalation for service issues/resolution between prosource.it and customer.• Ensures that SLA’s and KPI’s are achieved and customer expectations for service quality, HSSE compliance, timeliness and customer satisfaction are exceeded.• Employ industry best practices for systems, processes and procedures in the delivery and support of prosource.it services. Manage the update of service support and resources following the service master agreement or project scope and general changes.• Facilitate periodic service quality review meetings with customers covering incident ticket/resolution, fault trends, performance reports, service or support improvements, service quality and service delivery processes.• Plan and coordinate resource balance and customer alignment activities as required under the relevant SLA, KPI, and master service agreement contract. Communicate to the customer in a prompt and timely manner all planned service changes and resources changes.• Recommend ways to reduce P&L costs and return on investment value for the customer.

Planned, directed, and coordinated the development, implementation, deployment and operation of information systems and technology solutions for business needs and support. Identify and propose new information technologies and systems to improve business processes and decision making. Work with the IT corporate teams to establish the strategic IT support of the Company's information systems as well executing the strategy for offshore and onshore.Provided leadership, vision, and management team enterprise projects.• Managed IT team of 20+ people making recommendations regarding staffing levels including interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing technical escalations and resolving problems.• Provided oversight and management of the ticket queue ensuring SLA’s were met and implementing processes and procedures for efficiency and standardization. Incident and Change Control System Used: ITSM (Front Range)• Customer Focused – Established strong relationships with our internal, external, and key customer’s representatives to understand the business need and apply solutions.• Efficiently allocating incoming request to the team, prioritizing actions and monitoring the team resource so the customer deadlines are met.• Created and manage documentation outlining he key IT support processes and adopt hardware and software standards.• Provided training and mentoring for members of the team to ensure they were current with IT technology trends.• Serve on planning and policy-making committees.

• Supervised team and provided leadership, train, and implemented strategic procedures to increase growth and productivity. This included an offshore team in India.• Provide full design, planning, configuration, documentation, deployment and top level support ownership of the following technologies: SMS 2003, Windows 2000,2003,XP• Work with business users and technology staff to specify, design, develop and maintain enterprise desktop architecture and system standards• Worked Changepoint and Support Soft ticketing systems• Installation of SMS, Citrix, Oracle,• Deployment of Patches, Software, and Hot Fi`xes,• Support of windows server 2003, Active Directory, Exchange Lotus Notes,• Supported As\400, Change Point, Oracle, Citrix Metaframe. SMS,Changepoint, Support Soft• Performed routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.• Documented business requirements and write specifications for applications customizations.• Researched and make recommendations on the optimal method of task execution during a project.Profile – EH• Evaluated and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.• Developed data flow, formulas, methods supplying relative illustrative charts, tables, diagrams, and procedural statements.• Communicated and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.• Ensured the availability, quality and integrity of information.• Provided basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).

Akisha Networks, Inc. is a managed technology solutions for corporate businesses, non-profits, and schools. It provides high-expertise with a wide range of technology solutions in the Houston metropolitan area. We are systems, Internet, and networking managed services provider that specializes in helping businesses deploy, improve and maintain stable and secure technology solutions. We are experts in the realm of Internet Security.• Provided vision, leadership, guidance and supervision to IT managers and senior staff responsible for delivery results related to projects, programs, and/or support functions.• Defined, establish, monitor, measure, and control the structure and performance of IT teams within areas of responsibility.• Develop methodologies, techniques, and programs to accomplish business objectives at an optimum level of return on investment for the company.• Managed IT departmental budgets, financial performance, risk management, regulatory compliance, and quality controls within defined areas of responsibility.• Managed IT as a business unit by employing sound business practices that consider the economic impact of new projects on the organization and strategic business goals, including the utilization of cost benefits analyses and budget planning.• Communicate to business owners the value and relationship between these processes and their return on investment (ROI) and the total cost of ownership (TCO) allocation.• Effectively leverage investments made in information technology to improve on the communication, collaboration, and efficiency in business processing internally and externally.• Provided direction and guidance for managing the development and administration of IT controls to ensure compliance to• Ensured licensing compliance for all server software.

Recruited to establish and manage district-wide information technology program. Oversee district-wide efforts to identify and evaluate all critical systems. Design and implement security processes, system analysis, and implementation of technology projects. Perform risk assessments, procedures and cost benefit analysis on all recommended strategies. Collaborate with Superintendent to conduct in-depth compliance audits and penetration testing, presenting all results to school Board of Directors. Develop curricula and facilitate technology training for administration, staff, and students. Supervise daily activities of Information Technology Program and Network Cisco Academy, Network Department, and Tech support. Strength and grew the Houston Gateway Academy technology program and network. In addition, instructed at the high school level for two years.• Manage technical and project support for remote locations.• Manage infrastructure during school application rollouts• Ensure proper IT security measures are identified and implemented• Day to Day management and oversight of organization and provided support via email, scheduled conference calls, 1x1’s and staff meeting• Compile, evaluate, and develop presentations or analyses relative to current operational status or capability.• Liaison with key vendors, school principals, and peers to review and develop and improve management and service delivery methods, Vendor relationship management,• Management of technology equipment and procurement strategy plans.• Periodic Financial administration of the organization: budget, forecast , and monthly “standard” reports along with depression of assets reports• Evaluation and understanding of alternative methods of service delivery and technology alternatives• Review project plans, status reports, network architecture, project scorecards and related information ascertain operational performance of the technology group

Worked as a technology specialist at the Toronto Dominion Bank (Houston Branch) focusing on technology solutions, technical implementations and strategies. Worked closely with the global IT team to maintain the overall technical infrastructure. TD Securities works with clients around the world, focusing selectively and strategically on the key financial centers of Toronto, Montreal, Calgary, Vancouver, New York, London, Singapore, Tokyo and Sydney.• Overall system support, network, servers, applications, and desktop• Network management and implementation and troubleshooting• Server Management for 11 Windows servers, Install, maintain and upgrade server hardware and software for over 200 clients. Experience with Windows 2000, 2003 Windows XP operating systems.• Active directory Infrastructure support. Design, implement, manage and maintain an Active directory infrastructure and all related services like DNS, DHCP, and WINS etc.• Infrastructure support – Plan, deploy and maintain Windows Patch management, Antivirus (Symantec) patch management, Netbackup agents, Windows XP firewall and any other client management agents needed to keep client up to spec with organizational standards.• Provided end-to-end PC application and hardware support. This includes consultation with users, application developers and other IT Support teams for problem resolution or to provide business specific solutions. Will also require an innovative mind to research solutions to enhance business requirements.• Accounts and privilege Administration for Active Directory and Lotus Notes. Remote access support for VPN, SSLVPN and dial-in users.• PC client management tasks including PC maintenance, deployment (creation and testing of standard PC images) as well as recommending standard specifications for PC rollouts. Should have prior experience with enterprise wide hardware and software rollouts.

Manage and provided comprehensive communication and network solutions for companies and school districts. Implement and design LAN/WAN products and sales support for key accounts of all sizes. Troubleshoot LAN/WAN cabling schemes and telephone systems.• Manage and directed a technology team consisting of five or more people.• Designed and implemented network cabling schemes.• Design and implemented networks solutions Hospitals, Exxon, Shell, Safety Kleen and HISD.• Installed fiber optic, category 5e, coaxial cable, and network racks. Configure switches and phone systems.• Provide consulting for customers and troubleshoot networks.• Recognized for outstanding quality of customer