Answer all incoming calls in a friendly, professional and pleasant dispositionBe knowledgeable and courteous while assisting customers and transferring calls to appropriate associates or areas for further assistanceAssist in general office duties that include mail service, sorting and opening mail to deliver to appropriate individual/department, updating phone lists and assisting other office positions as neededCreate daily pocket schedules, make signs for all shops, order supplies and keep stocked at all timesAssist in various projects for members of the Leadership team as neededAbility to read, write and comprehend simple instructions, short correspondence, and memosDemonstrate multitasking, organization, attention to detail, and problem solving skills Experience in Microsoft Office programs such as Word, Publisher, and ExcelAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentagesExcellent written and verbal communication skillsAbility to complete basic mathematical equationsAbility to deal with problems involving several concrete variables in standardized situations

Administers assigned benefit programs including the billing, reviewing, and reconciling of vendor invoices.Answers employee inquiries.Maintains appropriate records and program documents.Gathers data, research, analyze historical trends, and help to develop recommendations and Plan changes.Communicates with vendors and employees/participants in order to provide information and increase awareness of benefits.Coordinates and prepare plan audits as required.Participates in vendor selection process and make recommendations regarding plan choices.Manages customer service delivery related to employee benefit programs and troubleshooting with the appropriate parties as necessary regarding benefit topics.Coordinate and manage Open Enrollment with HR Managers, vendors, corporate marketing, and other internal resources.Performs other job-related duties as assigned.

Liaison for a Chicago based hospital. Working directly with the Illinois Department of Family Care Services. Particularly focusing on Medicare, Medicaid, and Emergent Medical Coverage for those undocumented, non-citizen IL residents. I also focus on accounts on 75k balances and above.

Submit prior authorizations to insurance carriers on behalf of the doctor's office.• Work with Microsoft Excel, Outlook and PowerPoint• Quote patients on their benefits, co pays, set deliveries with patients and doctors office.• Work with Financial Assistance for patients who request financial hardship• Triage cases when CVS/Caremark is out of network with particular insurance carriers'• Work with Medicare Part D services• Code cases to each individual according to their Alpha prefix and Branch location• Work in particular with Mt Prospect and Troy branches concerning all therapies except Synagis• Help Customers with any questions about their CVS/Caremark benefits.• Run Test claims for patients medication under PeopleSafe and CE2000

Automatic Billing in the Morning followed by assisting job load to proper technicians.• Calling patients insurance companies for Deductible information and Prior Authorizations.• Calling patients for delivery verification, payments statuses, updated information and/or New• Patient Introduction• Intermediate clerical duties and maintenance duties'• Assist Pharmacy Manager with payroll.• Manager on duty when owner/manager was not on duty.• Worked with many doctors with reconciling patients medication profile'• Worked with nurses and nursing agencies to better service our senior citizens with any Medicare/Medicaid issues.• Worked with Mirshed Medical Clinic to better assist their Spanish speaking patients with a better understanding of their medications.• Worked alongside with the owner to better market our new services.• Responsible for the daily register, deposits, balancing, and all delivery co pays.• Up selling with our new patients; introducing new concepts in managing their medication better with our particular services.