Eloïse Maillard Email & Phone Number

Munich, Bavière, Allemagne

Boulogne-Billancourt Area, France

Paris, Île-De-France, France

Nyon, Switzerland

• Providing second level support for customers on all the relevant ticketing issues, assuring their compliance to the Ticketing Policies and Regulations for several target groups (General Public, Supporters, and Hospitality). This includes ticketing enquiries for four different competitions: Europa League Finals 2015/2016, Champions League Finals 2015/2016 UEFA EURO 2016 and Super Cup 2016• Providing help and support to review, test and translate the ticketing portals throughout the different sales phase in order to enhance the customers’ journey (including iFAQs and mass mailing) for all four competitions• Working on several international bespoke systems to process ticketing orders, printing tickets, process deliveries, shipment of orders and invoicing• Appointed to manage and attend the UEFA EURO 2016 Ticket Collection Point in Toulouse, France whilst maintaining my primary duties of Customer Service Assistant thus demonstrating my ability to multitask and work under pressure• Managing the Volunteers on-site, including morning and evening debrief thus demonstrating my team management and organisational skills• Responsible for troubleshooting in the Ticket Collection Point, providing a smooth running of Ticketing Operations and support on all the relevant issues • Reporting on the daily activities of the Ticket Collection Point to higher management using the in-house reporting system (number of tickets collected/to collect, managing the blank ticket stock

Manchester, United Kingdom

• Providing support to Customer Service Agents all across Europe and Expedia hotels both via phone and email enhancing my ability to multitask• Following requests from Customer Service Agents, execute transactions directly in the appropriate back-end system (Expedia Portal, Egencia Administrative Tools, Worldspan…) including modifications, refunds and special bookings• Dealing with hotel services issues (overbooking…) and special service requests• Handling post-trip complaints proving my ability to solve problems efficiently• Performing quality control testing on Egencia bookings in the back-end systems• Assessing requests and decide upon appropriate course of action to provide the most effective customer service

Manchester, United Kingdom

• Maintaining the company's existing relationships with the Member Associations for the successful operation of their Ticketing Project (France, Switzerland, Ivory Coast)• Providing a smooth running of Ticketing Operations and support on all the relevant issues, assuring their compliance to the Ticketing Policies and Regulations • Working on several international bespoke systems to process ticketing orders, printing tickets, process deliveries, shipment of orders and invoicing• Took part in the elaboration of the ticketing website by testing the functionalities and providing relevant and effective feedback to the developers• Answering Supporters’ emails, offering support and good customer service in relation to their ticket requests • Responsible for generating, monitoring and despatching communications via Microsoft Dynamics CRM and translating documentation as well as participating in departmental and other meetings as required and other ad hoc tasks• Appointed to manage and attend the FIFA HQ Ticket Collection Point for 7 weeks in Rio de Janeiro, Brazil, whilst maintaining my primary duties of managing my Member Associations’ accounts thus demonstrating my ability to multitask and work under pressure• Organising ticket collection and delivery of tickets to high profile clients (Standing Committee Members, Executive Committee Members, General Secretary’s Office).• Processing invoices and taking payment in cash or using the Pos device in accordance with Brazilian laws• Reconciling all payments using the internal bespoke financial system “Till”.• Providing support to other departments processing last minute ticket requests for directors developing my capacity to work as a team and demonstrating my flexible approach to work.

Manchester, United Kingdom

• Creating rapport with all suppliers and chasing confirmations• Calling suppliers’ head office / location for last minute confirmations• Taking complete ownership of all bookings• Managing incoming emails from the reservations department and suppliers• Finding alternative solution from fleet fails and on request booking and contacting customers from all over the world

Manchester, United Kingdom

• Acting as a point of contact for the customers before they collect their vehicle• Taking total ownership for incoming enquiries and follow procedures • Liaise with internal departments to solve and respond to customers’ queries• Maintain a robust relationship with clients to secure future business

Leeds, United Kingdom

• Developed and implemented daily and unit lesson plans, administered tests and analysed student’s performance• Creating relevant and engaging resources• Conducted parents conferences

• Leading French Student abroad• Promoting different cultures • Taking care of children’s welfare• Liaise with France / solve any problems• Team work to prepare activities

Saltburn By The Sea

• Support language teaching and inter-cultural understanding• Assisting French teachers in the classroom (Year 1 to Year 6)• Preparing pupils for the French oral examination (GCSE)• Conducted group / individual speaking and listening activities

Arras

• Handling face-to-face enquiries from customers• Cultivate positive and enduring relationships with customers and co-workers• In charge of financial transactions, crediting money and billing / invoicing• Solving problems and collaborating closely with management

Master'S Degree, Master Langage, Diffusion, Francophonie, Echanges, Spécialité Diffusion

Post Graduate Certificate In Education, French And Spanish

Bachelor'S Degree, Licence Llce Anglais, Mention Français Langue Etrangère, Mention Assez Bien

Baccalauréat, Baccalaureate In Literature, English Language As A Specialty, With Honours