Elpidio Balleta Email and Phone Number

As a Cybersecurity Analyst at Millennium Space Systems, I play a pivotal role in safeguarding our organization's digital assets and infrastructure. Utilizing a robust suite of industry-leading security tools—including Splunk, Rapid7, Tenable (Nessus), CrowdStrike, Microsoft 365, CyberArk, and KnowBe4—I proactively identify, investigate, and mitigate potential threats. My expertise in these platforms allows me to conduct comprehensive threat analyses and implement effective security measures that protect sensitive information and maintain the integrity of our systems.A significant aspect of my role involves conducting semi-annual phishing simulations and leading training initiatives aimed at enhancing security awareness among employees. These efforts have successfully reduced our phishing risk profile and fostered a culture of vigilance and proactive defense within the organization. Additionally, I am responsible for managing and auditing privileged user accounts, ensuring strict adherence to the principle of least privilege and compliance with both internal policies and external regulatory requirements.Collaboration is key in my position, as I work closely with the IT department and cross-functional teams to respond to and document security incidents and vulnerabilities. This teamwork ensures timely remediation and continuous improvement of our security posture. Furthermore, I actively contribute to the development and review of Standard Operating Procedures (SOPs) and security policies, crafting clear and comprehensive documentation that aligns with our organizational objectives. By generating actionable security reports and dashboards, I provide stakeholders with the insights needed for informed, data-driven decision-making, thereby supporting the ongoing enhancement of our cybersecurity strategies.

In my role as an Information Technology Specialist with the California Army National Guard, I am entrusted with the installation, operation, and maintenance of a diverse array of military computer systems, servers, and networks. Ensuring the high availability and optimal performance of these critical systems is paramount, especially within the demanding and dynamic environments in which we operate. My technical expertise enables me to manage complex IT infrastructures, ensuring seamless communication and operational effectiveness across all units.A core responsibility of my position involves processing and managing IT incidents and problems. Through diligent root-cause analysis and effective coordination with users, peers, and higher-level support teams, I ensure swift and effective resolutions that minimize downtime and maintain mission readiness. Additionally, I provide comprehensive system administration support for various IT platforms and digital management systems. This includes managing user accounts, overseeing software updates, and applying necessary system patches to maintain security and functionality.Beyond technical support, I am dedicated to fostering a culture of self-reliance and technical proficiency within the unit. I achieve this by training and assisting personnel in the effective use of networks, software, and IT resources. My efforts not only enhance individual competencies but also contribute to the overall resilience and efficiency of our IT operations. By implementing robust IT solutions and providing ongoing support, I help ensure that the California Army National Guard remains equipped to meet its strategic objectives and respond effectively to any challenges that arise.

During my tenure as an Information Technology Help Desk Analyst at Mission Critical Solutions, I was instrumental in enhancing the efficiency and effectiveness of our IT support services within a short but impactful period. I took the initiative to contribute to and update the internal knowledge base, which empowered team members to resolve recurring issues more swiftly and independently. This proactive approach not only improved the overall response time but also fostered a collaborative environment where knowledge sharing was prioritized.A key component of my role involved coordinating closely with network engineers, system administrators, and cybersecurity teams to identify the root causes of persistent IT problems. By implementing proactive solutions, I was able to minimize downtime and enhance system reliability, ensuring that our operations remained uninterrupted and secure. My ability to diagnose and address complex technical issues was complemented by my commitment to maintaining robust remote support operations for off-site personnel. This ensured continuous access to critical IT services, thereby minimizing operational disruptions across multiple locations.Furthermore, I played a significant role in streamlining support processes by developing standardized troubleshooting workflows and comprehensive documentation. Improved the consistency and quality of our IT support services. My contributions were pivotal in maintaining high levels of user satisfaction and operational continuity, demonstrating my ability to deliver effective IT solutions under pressure and within tight timelines.

Serving as an Infantryman in the Army at Fort Stewart, Georgia, I was entrusted with critical responsibilities that required a high level of discipline, strategic thinking, and operational excellence. My primary duty involved conducting extensive security patrols to protect high-value assets and critical infrastructure. Through meticulous surveillance and proactive threat identification, I effectively mitigated potential security risks, resulting in a measurable decrease in security incidents and ensuring the safety of both personnel and assets under my protection.In high-stress environments, I demonstrated exceptional composure and quick decision-making abilities, responding promptly to security incidents to ensure mission success. Whether facing immediate threats or adapting to rapidly changing operational parameters, my ability to remain focused and effective under pressure was crucial in maintaining operational integrity and achieving strategic objectives. My role demanded adaptability and resilience, qualities that I consistently exhibited to contribute to successful mission outcomes and enhance the overall effectiveness of my unit.A key aspect of my service was my unwavering attention to detail, which was instrumental in maintaining the security and safety of critical assets during patrols and missions. Adhering strictly to security protocols and maintaining vigilant oversight throughout my service period. This accomplishment not only underscores my dedication to duty but also highlights my capability to enforce stringent security measures effectively. My experience as an Infantryman has honed my leadership, strategic planning, and operational execution skills, providing a strong foundation for my subsequent roles in information technology and cybersecurity.

During my time at Thai Original BBQ, I successfully managed dual responsibilities as a Food Server and Cashier, ensuring exceptional customer service and efficient restaurant operations. I handled customer orders and payments with precision, creating a seamless dining experience that enhanced customer satisfaction and encouraged repeat business. My ability to multitask was crucial during high-volume periods, as I effectively balanced serving duties with cashier responsibilities, reducing wait times and maintaining smooth service flow.I consistently maintained a friendly and welcoming atmosphere, contributing to a positive restaurant reputation and fostering strong customer relations. By actively engaging with guests, addressing their needs, and resolving any concerns promptly, I built trust and loyalty among our clientele. Additionally, I collaborated closely with kitchen staff and team members to uphold high standards of quality and hygiene, ensuring that every aspect of the dining experience met our establishment’s excellence criteria.My role also involved training new employees and sharing best practices, which helped cultivate a culture of continuous improvement and teamwork within the restaurant. This experience honed my skills in customer service, multitasking, and effective communication, providing a solid foundation for my subsequent professional roles. The ability to thrive in a fast-paced environment and prioritize tasks effectively has been invaluable in my career development.