As an IT Administrator and Development Lead at Unifarma, I oversee the maintenance and enhancement of our IT infrastructure while spearheading development projects to drive operational efficiency and innovation.Key Responsibilities:Technical Support & Hardware Maintenance:Provide comprehensive help desk support to employees, resolving technical issues promptly.Repair and maintain laptops and hardware, ensuring minimal downtime.Network Administration & Security:Manage and secure the company's network infrastructure.Conduct regular firewall security audits and implement protective measures.Configure and maintain MikroTik routers and network devices.Telecommunications & VoIP Systems:Oversee call center operations using 3CX VoIP systems.Manage SIP trunks to ensure reliable and high-quality communication channels.Automation & Integration:Implement WhatsApp Cloud services and develop WhatsApp bots to automate customer interactions.Develop automation scripts to streamline operational workflows.Host Management:Monitor and control server hosts to ensure optimal performance and security.Implement virtualization solutions as needed.Video Surveillance Systems:Install, configure, and maintain security camera systems.Monitor surveillance systems to enhance physical security measures.Key Achievements:Improved Network Security: Reduced security incidents by implementing advanced firewall measures and regular network audits.Enhanced Communication Systems: Increased call center efficiency by optimizing VoIP systems and reducing downtime by 20%.Automation Initiatives: Streamlined customer service operations by integrating WhatsApp bots, improving response times by 57%.

As an IT professional with a solid academic foundation in software engineering. Over the years, I've gained experience in various aspects of the IT industry, working on software development projects and managing IT systems.My passion is cybersecurity. I am dedicated to learning about the latest developments in this field and enjoy sharing my knowledge with others. As a freelance trainer, I focus on helping individuals and organizations understand and implement effective cybersecurity practices to protect their information and systems.

As a Software Team Lead Intern at Core Istanbul - Business Hub, I led a team of developers in designing and implementing innovative software solutions. This role enhanced my leadership abilities and deepened my understanding of project management within a dynamic, fast-paced environment.Key Responsibilities:Team Leadership:Led a team of junior developers, providing guidance, mentorship, and performance feedback.Coordinated daily stand-ups, sprint planning, and retrospectives in an Agile environment.Project Management:Managed project timelines, deliverables, and resource allocation to ensure on-time completion.Collaborated with cross-functional teams, including designers and product managers, to align project goals.Software Development:Contributed to codebase using languages and frameworks such as JavaScript, React.js, Node.js, and Python django.Reviewed code for quality assurance, ensuring adherence to best practices and coding standards.Stakeholder Communication:Acted as the primary point of contact between the development team and senior management.Prepared and presented progress reports and project updates to stakeholders.Process Improvement:Identified bottlenecks and implemented process enhancements to improve team efficiency.Introduced automation tools and scripts to streamline development workflows.

As a Full-Stack Developer Intern at Core Istanbul - Business Hub, I engaged in hands-on web development projects that enhanced my skills in both front-end and back-end technologies. This hybrid internship allowed me to collaborate with a dynamic team, contributing to real-world applications and gaining valuable industry experience.Key Responsibilities & Learning Outcomes:Front-End Development:Built responsive user interfaces using HTML5, CSS3, and JavaScript.Worked with frameworks like React.js or Angular to create dynamic web pages.Ensured cross-browser compatibility and optimized applications for maximum speed and scalability.Back-End Development:Developed server-side logic using Python Django.Managed databases with SQL and NoSQL technologies such as MySQL, PostgreSQL.Created and integrated RESTful APIs to connect front-end elements with server operations.Collaboration & Agile Methodologies:Participated in daily stand-ups and sprint planning meetings.Collaborated with cross-functional teams, including designers and project managers.Utilized Git and GitHub for version control and code collaboration.Testing & Deployment:Performed unit and integration testing to ensure application reliability.Assisted in deploying applications to cloud platforms like AWS or Google Cloud Platform.Monitored application performance and debugged issues as they arose.

During my apprenticeship with Google Cloud Education, I gained hands-on experience in deploying applications, monitoring operations, and managing enterprise solutions on the Google Cloud Platform (GCP). This training prepared me to proficiently use the Google Cloud Console and command-line interface to perform common platform-based tasks and maintain deployed solutions leveraging both Google-managed and self-managed services.Key Responsibilities & Learning Outcomes:Application Deployment:Deployed scalable applications using services like Compute Engine, App Engine, and Kubernetes Engine.Managed containerized applications and utilized Docker and Kubernetes for orchestration.Operations Monitoring:Monitored system performance and reliability using Google Cloud's monitoring tools.Set up logging and alerting mechanisms to proactively address issues.Enterprise Solution Management:Managed enterprise solutions, ensuring they met performance and security standards.Worked with Cloud Storage, Cloud SQL, and BigQuery for data management and analytics.Google Cloud Console & CLI Proficiency:Navigated the Google Cloud Console for resource management and configuration.Used the gcloud command-line interface for scripting and automating tasks.Security and Compliance:Implemented Identity and Access Management (IAM) policies to secure resources.Ensured compliance with industry standards and best practices.Networking and VPC Management:Configured Virtual Private Clouds (VPCs), subnets, and firewall rules.Managed load balancing and network routing for optimal performance.

During my internship at Brainnest, I gained hands-on experience with essential tools and methodologies to kickstart my cybersecurity career. This intensive training provided a comprehensive understanding of cybersecurity principles and practical skills.Key Responsibilities & Learning Outcomes:Operating Systems & Virtual Machines:Managed and configured various operating systems, including Windows and Linux.Utilized virtual machines to simulate and analyze network environments.Understanding Hackers' Mindsets:Studied techniques and strategies used by hackers to infiltrate networks.Learned to anticipate and mitigate potential security breaches.Building a Home Hacking Lab:Set up a personal hacking lab to conduct vulnerability tests.Identified and exploited weaknesses in controlled settings to understand threat vectors.Cybersecurity Projects with Python:Developed cybersecurity tools and scripts using Python.Automated tasks such as network scanning and data analysis.Malware Analysis:Explored how malware affects systems and networks.Practiced methods for detecting, analyzing, and preventing malware attacks.Device Security:Applied advanced techniques to secure laptops, desktops, and mobile devices.Implemented encryption, authentication, and access control measures.Command Line Interface & Scripting:Gained proficiency in using CLI for system administration and troubleshooting.Wrote scripts to automate security processes and enhance efficiency.Penetration Testing:Conducted penetration tests to evaluate system security.Analyzed results and recommended improvements to bolster defenses.Skills Acquired:Cybersecurity FundamentalsEthical Hacking TechniquesOperating Systems ManagementVirtualization TechnologiesPython Programming for SecurityMalware Detection and PreventionNetwork and Device SecurityCommand Line ProficiencyScripting and AutomationPenetration Testing and AnalysisVulnerability AssessmentSecurity Best Practices

international office assistant, Information Provider, Guidance counsellor, student counselling