Elroy Jain Email & Phone Number

New York, New York, United States

• Dedicated onsite support Agio consultant assigned to Capital Integrated Systems full time.Provide a white-glove service to CAIS employees in a fast paced, growing fintech cloud basedenvironment and serve as a liaison.
• Serving as the primary liaison between clients and vendors, ensuring project expectations are consistently met by the vendor. Acting as the main point of contact for over 350 onsite employees, including C-level.
• Onsite lead for multiple projects, including the firmwide rollout of Microsoft Intune to PC and Mac laptops, ensuring the enforcement of device policies, and the deployment of Zscaler.
• Ensure project engineers implement solutions in alignment with client expectations. Responsible for defining, documenting, and executing end-user onboarding and offboarding procedures, while providing white-glove.
• Serving as a team lead and overseeing the recruitment of new talent.

• Collaborated closely with the Client Success Manager, CIO, and internal teams to thoroughly understand the company's technology stack, organizational structure, and business model.
• Delivered quarterly business reviews and tailored solutions to clients, ensuring alignment with their strategic objectives.
• Utilized Microsoft and Google admin portals to resolve licensing issues and true-up user accounts, recommended hardware solutions for workstations, laptops, and printers, and collaborated with internal teams across.

Elmwood Park, New Jersey, United States

• Gained in-depth knowledge of the company’s technology stack and business model, led the Windows 7 upgrade initiative to address security vulnerabilities, and spearheaded efforts to transition clients from outdated.
• Facilitated client transitions from outdated security and backup solutions while mastering ACE IT's comprehensive product stack, including cybersecurity solutions, desktop and network management, backup technology.
• Participated in weekly vCIO peer groups by TruMethods and attended numerous MSP-focused webinars to gain insights into market trends, technology advancements, and product offerings.

Greater New York City Area

• Full time onsite consultant for a major client in Northern New Jersey. Responsible for gaining a deep understanding of the client’s complex infrastructure and providing white-glove network administration and end user.
• Collaborated with clients' internal IT teams, point of contacts, and Dataprise management to successfully grow assigned accounts.
• Mentored secondary onsite Dataprise engineers, provided executive-level end-user support, and maintained and troubleshooted VMware hosts/VMs, as well as Windows 2008-2016 and Exchange 2010-2016 servers.
• Maintained up-to-date network documentation and infrastructure information and monitored and troubleshooted Veeam backups and i-Land Zerto cloud disaster recovery replication.

• Owner\Operator\PartnerNew York based MSP for a diverse set of clients where we were responsible for the day to day operations, maintenance of all IT related equipment, delivery of long term IT solutions, projects and.
• Desktop, laptop and infrastructure support for exchange 2010, Active directory 2008\2012, Barracuda Spam filter, VMware 5.5, Intronis Cloud backup, Office 365
• Established and improved client relationship between clients and the firm
• Act as point of contact for all clients and responsible for addressing major issues.
• Responsible for communicating resolution expectations
• Development and management of the internal operations process

• Field EngineerRecognized IT consulting firm that provides support to over 600 hedge fund and financial services clients in midtown Manhattan. Worked as a customer facing desktop support\network administrator where a.
• Windows 7 deployments and migrations
• HP, Dell, Lenovo Laptop setups and troubleshooting
• Mobile Device setup and troubleshooting including Blackberries, IOS devices (iPhone, Ipads) and Android support
• Office 2010\2007 deployments and migrations
• Active directory 2008\2003-worked with group policies, user account management, wsus setups, server builds, folder and file management, group memberships

• Promenet Inc. February 2010-June 2012Network Engineer Reported to senior engineers on the Active Directory\Exchange team for IT consulting firm that specializes in integration with a customer base of 300+ clients.
• Active Directory 2008\2003
• Exchange 2010\2003
• Network and Infrastructure outages
• Server installations
• File Share permission issues

New York City Metropolitan Area

Provided day to day desktop support and network administration during 4 month contractResponsibilities included management of user accounts, mailboxes and distribution groups, some group policy management, desktop support, pc\laptop rollouts

New York City Metropolitan Area

• IT consulting firm based in NYC that serves the hedge fund community. Provided onsite network and desktop support. Responsible for 8 clients exclusively assigned to me consisting of 8-200 users per firm..
• Managing and maintaining networks and desktops for all assigned clients
• Executive support both in the office and in their homes
• Blackberry Enterprise Server and device support
• Active Directory\Exchange 2003 Server support
• Symantec Backup Exec support and maintenance

New York City Metropolitan Area

• Supported 250 users in the East Rutherford location and 1,200 users in the NYC location Responsibilities and troubleshooting include:
• Specialized in Blackberry device troubleshooting for executive level users
• Desktop and laptop troubleshooting
• Hyperion 5.1 and Business objects
• MS office and client side exchange
• Ghost imaging

New York City Metropolitan Area

• Promoted from level 1 technician from Schering Plough account to newly acquired Wyeth account as level 2 technician. Provided second level support to end users and level 1 technicians. Served as an escalation point to.
• Learning applications and hardware of remote sales force IBM ThinkPad laptops and training level 1 technicians to properly troubleshoot
• Served as escalation point for Leapfrog database issues, reviewed documented level 1 troubleshooting for resolution before forwarding to third party Leapfrog support
• Properly documented all troubleshooting steps and guidelines for management and level 1 technicians to decrease troubleshooting time and increase efficiency
• Reviewed troubleshooting steps by level 1 technicians documented in Lotus Notes
• Served as escalation point for MS office issues, and general laptop hardware and software issues

Morris Plains, New Jersey, United States

• Assisted the Computer Validations Support Manager for the R&D department in getting all machines Y2k compliant. Responsibilities included:
• Creating templates in Access 2.0 used for documenting all information
• Ran queries on existing information using Access 2.0 for management review
• Assisted validations manager in retrieving all information by personally visiting users in the R&D departmentEducation:

Bsba In Computer Information Systems, Information Technology

Currently enrolled and pursuing BSBA in Computer Information Systems. Expected completion by June 2025

64 Credits, Business Administration And Management, General, 64 Credits

Associate Of Arts - Aa, Business Administration And Management, General