Elroy Jain Email & Phone Number

New York, New York, United States

Dedicated onsite support Agio consultant assigned to Capital Integrated Systems full time.Provide a white-glove service to CAIS employees in a fast paced, growing fintech cloud basedenvironment and serve as a liaison and environment expert between the client and provider▪ Serving as the primary liaison between clients and vendors, ensuring project expectations are consistently met by the vendor. Acting as the main point of contact for over 350 onsite employees, including C-level executives and administrative assistants.▪ Onsite lead for multiple projects, including the firmwide rollout of Microsoft Intune to PC and Mac laptops, ensuring the enforcement of device policies, and the deployment of Zscaler.▪ Ensure project engineers implement solutions in alignment with client expectations. Responsible for defining, documenting, and executing end-user onboarding and offboarding procedures, while providing white-glove support to key staff members.▪ Serving as a team lead and overseeing the recruitment of new talent.

▪ Collaborated closely with the Client Success Manager, CIO, and internal teams to thoroughly understand the company's technology stack, organizational structure, and business model. ▪ Delivered quarterly business reviews and tailored solutions to clients, ensuring alignment with their strategic objectives.▪ Utilized Microsoft and Google admin portals to resolve licensing issues and true-up user accounts, recommended hardware solutions for workstations, laptops, and printers, and collaborated with internal teams across multiple departments to provide accurate technical support and equipment delivery to clients.

Elmwood Park, New Jersey, United States

▪ Gained in-depth knowledge of the company’s technology stack and business model, led the Windows 7 upgrade initiative to address security vulnerabilities, and spearheaded efforts to transition clients from outdated security and backup solutions.▪ Facilitated client transitions from outdated security and backup solutions while mastering ACE IT's comprehensive product stack, including cybersecurity solutions, desktop and network management, backup technology, Microsoft 365, Azure, and voice solutions.▪ Participated in weekly vCIO peer groups by TruMethods and attended numerous MSP-focused webinars to gain insights into market trends, technology advancements, and product offerings.

Greater New York City Area

Full time onsite consultant for a major client in Northern New Jersey. Responsible for gaining a deep understanding of the client’s complex infrastructure and providing white-glove network administration and end user executive support on a daily basis. A collaborative effort amongst all parties, including the client’s internal IT team, CTO and Dataprise management lead to successful growth of the account.▪ Collaborated with clients' internal IT teams, point of contacts, and Dataprise management to successfully grow assigned accounts. ▪ Mentored secondary onsite Dataprise engineers, provided executive-level end-user support, and maintained and troubleshooted VMware hosts/VMs, as well as Windows 2008-2016 and Exchange 2010-2016 servers.▪ Maintained up-to-date network documentation and infrastructure information and monitored and troubleshooted Veeam backups and i-Land Zerto cloud disaster recovery replication.

Owner\Operator\PartnerNew York based MSP for a diverse set of clients where we were responsible for the day to day operations, maintenance of all IT related equipment, delivery of long term IT solutions, projects and high level of customer serviceResponsibilities included:• Desktop, laptop and infrastructure support for exchange 2010, Active directory 2008\2012, Barracuda Spam filter, VMware 5.5, Intronis Cloud backup, Office 365• Established and improved client relationship between clients and the firm• Act as point of contact for all clients and responsible for addressing major issues. • Responsible for communicating resolution expectations• Development and management of the internal operations process• Established vendor relationships and managed procurement of all equipment purchased forclients • Shifted the marketing strategy to align the firm as some competitive cloud solutions provider• Drafting and crafting of long term IT solutions both verbally and written with the intentionof delivering a long-term IT solution suitable for each individual environment. Presented both on premise and cloud based solutions

Field EngineerRecognized IT consulting firm that provides support to over 600 hedge fund and financial services clients in midtown Manhattan. Worked as a customer facing desktop support\network administrator where a high level of customer service, troubleshooting skills, adaptability and communication are essential to this positionResponsibilities and troubleshooting include:• Windows 7 deployments and migrations• HP, Dell, Lenovo Laptop setups and troubleshooting• Mobile Device setup and troubleshooting including Blackberries, IOS devices (iPhone, Ipads) and Android support• Office 2010\2007 deployments and migrations• Active directory 2008\2003-worked with group policies, user account management, wsus setups, server builds, folder and file management, group memberships• Exchange 2010\2007-basic user management, mailbox export requests• Conference room setups with Audio and Video capability• Bloomberg and Reuters support • Document all work and keep client documentation up to date• Work as part of a team

Promenet Inc. February 2010-June 2012Network Engineer Reported to senior engineers on the Active Directory\Exchange team for IT consulting firm that specializes in integration with a customer base of 300+ clients including Hedge Funds, Equity firms and trade floors. Focus is on providing and improving customer service levels of the organization with the intention of growing in the managed services area Responsibilities and troubleshooting included:• Active Directory 2008\2003 • Exchange 2010\2003 • Network and Infrastructure outages• Server installations• File Share permission issues• Raid configurations• Windows server and bios updates• Role of Lead managed services technical liaison-responsible for maintenance and upkeep of our managed services customers infrastructure, configuring alert notifications, overnight procedures and responding to server alerts in a timely manner • Barracuda backup and spam filter devices• Symantec Backup Exec 2010, Endpoint protection manager v.12.1, Enterprise Vault v.9• Blackberry Enterprise Server 5.0, 4.1 and Blackberry devices• Patch panel maintenance

New York City Metropolitan Area

Provided day to day desktop support and network administration during 4 month contractResponsibilities included management of user accounts, mailboxes and distribution groups, some group policy management, desktop support, pc\laptop rollouts

New York City Metropolitan Area

IT consulting firm based in NYC that serves the hedge fund community. Provided onsite network and desktop support. Responsible for 8 clients exclusively assigned to me consisting of 8-200 users per firm. Responsibilities and troubleshooting included:• Managing and maintaining networks and desktops for all assigned clients• Executive support both in the office and in their homes• Blackberry Enterprise Server and device support• Active Directory\Exchange 2003 Server support • Symantec Backup Exec support and maintenance• Symantec Anti-Virus Administrator console and network client installations• Patch panel and server rack maintenance • Server hardware support• Desktop Support\imaging\troubleshooting and maintenance• Bloomberg\Reuters support• Responsible for recommending and purchasing IT equipment to fulfill business requirements • Maintained high level of customer service with all clients and appointments on a daily basis

New York City Metropolitan Area

Supported 250 users in the East Rutherford location and 1,200 users in the NYC location Responsibilities and troubleshooting include:• Specialized in Blackberry device troubleshooting for executive level users• Desktop and laptop troubleshooting• Hyperion 5.1 and Business objects • MS office and client side exchange• Ghost imaging• Remote troubleshooting for sales force• Remote Cisco VPN client troubleshooting• Remote wireless router troubleshooting• Network printer troubleshooting• MS office installations • Detailed documentation of all work performed

New York City Metropolitan Area

Promoted from level 1 technician from Schering Plough account to newly acquired Wyeth account as level 2 technician. Provided second level support to end users and level 1 technicians. Served as an escalation point to level 1 technicians.Responsibilities and troubleshooting included:• Learning applications and hardware of remote sales force IBM ThinkPad laptops and training level 1 technicians to properly troubleshoot• Served as escalation point for Leapfrog database issues, reviewed documented level 1 troubleshooting for resolution before forwarding to third party Leapfrog support • Properly documented all troubleshooting steps and guidelines for management and level 1 technicians to decrease troubleshooting time and increase efficiency• Reviewed troubleshooting steps by level 1 technicians documented in Lotus Notes• Served as escalation point for MS office issues, and general laptop hardware and software issues• Assisted the help desk during high volume call times• Cisco VPN troubleshooting• Modem connectivity issues

Morris Plains, New Jersey, United States

Assisted the Computer Validations Support Manager for the R&D department in getting all machines Y2k compliant. Responsibilities included:• Creating templates in Access 2.0 used for documenting all information• Ran queries on existing information using Access 2.0 for management review• Assisted validations manager in retrieving all information by personally visiting users in the R&D departmentEducation:

Bsba In Computer Information Systems, Information Technology

Currently enrolled and pursuing BSBA in Computer Information Systems. Expected completion by June 2025

64 Credits, Business Administration And Management, General, 64 Credits

Associate Of Arts - Aa, Business Administration And Management, General