Responsibilities:✔ Managed all elements pertaining to customer services, inspected and verified passenger documentation, processed passenger baggage, issued boarding passes and guided passengers with regard to flight queries.✔ Assisted passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.✔ Maintained strong customer relationship… Show more Responsibilities:✔ Managed all elements pertaining to customer services, inspected and verified passenger documentation, processed passenger baggage, issued boarding passes and guided passengers with regard to flight queries.✔ Assisted passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.✔ Maintained strong customer relationship management & stakeholder managemet.✔ In charge of gate activities such as set-up and close-out of flight, performed roastering, boarding process and documentation✔ Contributed to on-time performance of flight through proactive handling of customer service related matters.✔ Reduced inventory shortages through smart forecasting and proactive planning and supported continous improvement in mitigating the potential threats of smooth functioning of the airline daily operations.✔ Made public address announcements pertaining to delays, boarding and last calls.✔ Complied with all federal, airport authority, civil aviation and carrier security requirements in addition to airline service guidelines, SOPs, policies and procedures.✔Earned commendable feedbacks from the customers as well as superiors especially during challenging situations and during peak seasons in the airline operations. Show less