In this role, I provide administrative support at the Cherry Creek store by overseeing repairs, monitoring service inventory, and resolving complex customer issues. Additionally, I coordinate with various store departments to implement innovative solutions, such as creating sectioned checklists at Apple Twenty- Ninth St to streamline the closing process and foster a cohesive team environment.• Offered exceptional service and support by assisting 1900+ customers year to date.• Gained expertise as a genius admin at Apple Flatirons store, while trainingISE genius admin for a role in 2022.• Conducted the highest number of Genius Bar appointments in the previous quarter, totaling 952 sessions with an SPH rate of 3.0 and session duration of 14 minutes.• Enhanced business engagement and digital collaboration by spearheading the Apple@Work virtual content initiative in 2021 as part of the business champion team.• Achieved average net promoter score of 80 in the previous quarter by securing 101 promoters and increasing customer satisfaction levels.