Elsa Boban Email & Phone Number

Burlington, Ontario, Canada

• Prepare, enter, edit, proofread and process correspondence, invoices and related data• Coordinating with order fulfillment team to ensure stock availability for processing orders• Processing and reviewing around 100 new as well as service orders• Process and distribute incoming electronic mail and other materials and co-ordinate the flow of information internally and with other departments and organizations• Respond to enquiries and handle client requests to assure timely fulfillment of orders• Set up and maintain manual and computerized information filing systems• Contribute towards establishment of office procedures• Compile data, statistics and other information to support research activities• Supervise and train office staff in procedures and in use of current software• Optimizing mail opening, order entry and shipping processes to ensure efficient flow of work.• Contributing towards year end inventory counting process.• Shipping customer items, promotional and marketing materials to clients• Expediting customer orders when necessary.• Coordinating with shipping service provider to ensure timely delivery of products• Managing and updating computerized inventory management system.• Providing information regarding the delivery and fulfilment of orders, to other departments as well as customers.

Mississauga, Ontario, Canada

• Handled high volume of client inquiries, complaints and service requests on unemployment benefits.• Calmed upset callers, repaired trust, located resources for problem resolution & designed best solutions.• Maintained, and updated database of clients with accurate and complete information.• Ensured customer follow-up on unemployment benefits data breach details.• Escalated customer requests to tier 2 support, providing actionable information and appropriate documentation for the next agent to efficiently pick up and resolve the issue.• Performed troubleshooting to help customers with account setup.

Kerala, India

• Acted as the point of contact between the vendors and the management.• Created and maintained confidential database of records.• Undertook the tasks of receiving calls, taking messages and routing correspondence.• Organized schedule, booked meetings and prepared end of day reports to the Manager.• Handled inventory and maintained records of purchases.• Analyzed business processes, design and modified procedures so as to improve efficiency.• Work closely with sales team to increase close ratio and number of new customers.• Build strong networks in and outside the organization.

Kerala, India

• Handled sorting and preparing documents for data entry, entering up-to-date inventory data into the system and performing checks for data accuracy.• Performed data base maintenance by updating information and reviewed data for deficiencies• Created and maintained reports when required for the management.

Post Graduate Diploma, It Business Analysis

Activities and Societies: Participated in Leadership and Career Conference. Volunteered at Conestoga Spring Open House 2020. Attended.

Bachelor Of Engineering - Be, Information Technology, First Class

Activities and Societies: Participated in Throw Ball Competition held as part of the Sports Fest, DRONA 2K14 Volunteered to be part.