Elsa Ephraim Email & Phone Number

Oakville, Ontario, Canada

Toronto, Canada Area

• Oversaw program performance by tracking KPI’s, following up with stakeholders on project updates and identifying actionable opportunities.• Improved success rate of the program by 5% in 3 months by conducting war rooms and deep dives to determine process inefficiencies.• Executed a refreshed program roll out from initiation to launch for multiple teams across Canada, resulting in 70% higher engagement, better KPI understanding and employee performance.• Led discussions, engaged key project primes in every step of various projects to ensure alignment, collaboration and facilitate issue resolution.• Developed an online training course for 1000+ managers across the business by creating training material, video scripting and collaborating with the video team.• Initiated detailed program process mapping that aided in increased program awareness for partner teams and identifying gaps.• Collaborated with the Design and BI teams to develop online tools that optimized tasks and ensured better user experience (ex. developed mobile and web apps for managers to track KPI’s).• Saved the company time and resources by streamlining various processes (ex. automated a 2 day task to 5 min, created a sizing matrix tool for issue prioritization, revised tool backend logic flows).• Built business cases to determine and assess impacts of CMO vs. FMO processes on the company.• Created well thought of, summarized presentations for VP and Director meetings.

Toronto, Canada Area

• Documented, analyzed and improved business processes by interviewing stakeholders, mapping out processes in Visio, conducting meetings, identifying opportunities for automation and researching on best practices.• Suggested improvement measures that resulted in streamlining of processes, automation and effective closed loop communication.• Created detailed business documentation as well as user training manuals that helped in implementation of new processes and applications.• Fixed system issues, ensured data cleanup, took up the responsibility of training teams, testing applications and identifying areas of improvement. • Created intelligence reports on Sage 300 intelligence reporting tool and Microsoft Power BI for KPI tracking for various departments and management.• Analyzed complex data, created reports/ dashboards using SQL and Excel, and provided actionable insights on company sales performance for the top management.

Dubai, United Arab Emirates

• Analyzed and drafted key operations procedures and collaborated with subject matter experts to identify issues and bottlenecks. • Implemented six sigma methodologies across operational procedures that resulted in a reduction of wastage of resources to a negligible significance and achieved a 25% increase in efficiency.• Monitored teams to ensure performance and procedure compliance.• Researched, gathered and analyzed data from various sources. Identified trends and key performance indicators which helped in facilitating better and faster decision making by the management.• Analyzed system capabilities, issues and reporting functionalities and improved reporting by using BI tool Tableau, which generated weekly and monthly KPI reports.• Gathered business requirements from stakeholders, described them in workflow charts and diagrams for better understanding across the business. • Documented all business requirements for tracking and auditing purposes.• Created business models and complex reporting tools on Excel to help in future analysis for repetitive business needs.• Defined project scope, objectives and requirements. Created implementation plans, schedules, and project estimates.• Took initiative to research on best and current industry practices.• Worked with various functional units to identify areas of improvement.• Developed documentation of new information, work flows, system functionality and user guides.• Assisted with business case development project planning high level feasibility studies.• Developed and implemented user training materials for business transformation. • Worked closely with stakeholders and other subject matter experts to validate process review.• Led the data profiling of SQL Server to defining a data dictionary.• Created data dictionary based on the SQL Server data by describing database tables/table names and field description.

Bangalore

• Worked as an SAP ABAP and SAP FSCM consultant for a large United States based client.• Analyzed client business requirements, created functional and technical documents (FRD, SRS), coordinated with the technical team in developing codes as per business needs and assisted in UAT.• Dealt with issues logged by users on both ABAP code related and financial supply chain issues and took up calls with onshore counterparts.• Created reports on a daily, weekly and monthly basis for the Project Manager in order to track progress and identify issues.• Supported the Business Relationship Manager in assessing needs and opportunities for new services and processes through research, feasibility, and business case analysis.• Identified project stakeholders and designated critical stakeholders as SMEs; outlined project system scope, detailed workflows and high-level system capabilities.• Documented business and systems use cases utilizing MS Visio, prototyped to evaluate user needs, and checked the feasibility of system implementation.

Master Of Business Administration (M.B.A.), Lean Operations And Systems

Engineer’S Degree, Electronics And Communication