I lead and develop Hotels4u.com / Medhotels.com operations in Cyprus, Greece, Greek Islands, Thailand, Caribbean, Mexico and Brazil. I oversee 15 Destinations with over 700 units and 200,000 guests. I remotely manage and travel to the destinations, when required from my Cyprus base. I have developed key relationships with our Local Overseas Agents / Suppliers / Operations Team Members in the UK & Overseas / UK Quality Control & Health and Safety / Customer Services / Product / Finance / IT and… Show more I lead and develop Hotels4u.com / Medhotels.com operations in Cyprus, Greece, Greek Islands, Thailand, Caribbean, Mexico and Brazil. I oversee 15 Destinations with over 700 units and 200,000 guests. I remotely manage and travel to the destinations, when required from my Cyprus base. I have developed key relationships with our Local Overseas Agents / Suppliers / Operations Team Members in the UK & Overseas / UK Quality Control & Health and Safety / Customer Services / Product / Finance / IT and Contractors. I frequently liaise with these Departments and assist in order to ensure they are providing our clients with a quality product and a high level of service. I also monitor quality and performance standards holding regular meetings with Hotel owners / Managers / Staff. • Frequent visit to pragmatic hotels based on the monthly quality report findings• Assisted both hotels and Finance Dept. to resolve payment issues.• Assisted Hotels and our Product Team with updates for web descriptions• Checked in resort for hotel Building Works Errata’s and monitored works to identify if our customer would be affected and stop sale accordingly• Responsible for ordering and placement of in resort Branding Material • Managed a team of Reps, trained to adapt to our company’s specific instructions on meet and greeting guests• Monitored Airports in Cyprus, made random visits to check the Transfer Company service levels in relation to their performance with our guests• In cases of death in resort I would liaise with the UK Embassy, Doctors / Hospital and relatives Show less

2006- 2011 Senior Administrator• Conducted meetings with high profile clients with Company director• Re-organised the accounts department, creating new spreadsheets and systems to process incoming & outgoing expenditure, producing monthly reports for the department• Checked all invoices from insurance providers against our system and processed the information ready for payment sign off.• Designed marketing material for distribution to… Show more 2006- 2011 Senior Administrator• Conducted meetings with high profile clients with Company director• Re-organised the accounts department, creating new spreadsheets and systems to process incoming & outgoing expenditure, producing monthly reports for the department• Checked all invoices from insurance providers against our system and processed the information ready for payment sign off.• Designed marketing material for distribution to our clients, to increase sales, increasing sales by 20 %• Assisted clients with their property insurance and tenant referencing process. Show less

• I reviewed the department and identified a number of areas for improvement, which were: Booking systems, invoicing system and Filing system. Organized the maintenance dept. to turn over vacant properties in minimum time for rebooking. This lead to an increase in profits from 10% to 50%• Developed spreadsheets to improve accuracy and efficient ways of working. E.g. re-organised the filing system.• Developed a system with the IT department encapsulating the business specifications to… Show more • I reviewed the department and identified a number of areas for improvement, which were: Booking systems, invoicing system and Filing system. Organized the maintenance dept. to turn over vacant properties in minimum time for rebooking. This lead to an increase in profits from 10% to 50%• Developed spreadsheets to improve accuracy and efficient ways of working. E.g. re-organised the filing system.• Developed a system with the IT department encapsulating the business specifications to accommodate the growth of the business. • Managed the office duties including making bookings, amendments from the various councils, contacted and maintained relationships with new applicants where temporary accommodation has been provided. • Managed customer service and resolved all queries providing monthly management information and invoiced the councils. • Managed appointments between the Company Director and Council appointments with management of Housing.• Acted as the liaison officer between the management and staff in the Councils preparing minutes and relevant information for processing. • Managed 900 private lets and all landlords, both in North & East London. • Organised the maintenance department and informed them of vacant properties to be checked for damages and clear outs. • Built good rapport with the council clients and landlords, providing information and advice as required. Show less