• In conjunction with clients and their treatment team, successfully created a trauma- informed culture and understood how to handle emotional and behavioral deficits• Liaison to DCF and EEC in facilitating mandatory PAYA life skill groups• As a mandated reporter, provided a safe and structured environment while abiding byall EEC laws, regulations, and policies• Maintained a case load of 5 clients and documented all data through a relational database called Filemaker• Managed my case load with weekly meetings, teaching healthy coping skills, treatment plans• Completed the following trainings: CPR/first aid, crisis de-escalation, HIPAA, OSHA, ethics and boundaries, trauma informed care, diversity and inclusion

• Subject matter expert for day to day financial invoicing operations• Collaborated with consultants and accounting department to ensure invoicing wasappropriately entered and maintained• Prepared proper invoice statements to keep records organized and easily searchable• Verified and processed invoices with efficiency and accuracy and made payments in a timely and accurate manner• Prepared, analyzed, and communicated all necessary reports to management team

-Generated leads and referrals through prospecting, cold calling and networking-Identified customer needs and utilized solution-based selling techniques to fully demonstrate the value of T-Mobile products and services-Recommended wireless solutions with regard to price plans, data and other enhanced services, handsets and accessories-Negotiated and closed sales while building a clientele -Worked with leadership to develop skills in prospecting, call execution and relationship management-Participated in training opportunities on products and services and attend sales meetings-Devised creative and effective sales approaches, solutions and proposals-Fully utilized all sales force automation, funnel management and prospecting tools-Managed sales funnel and generate reporting on sales activities and forecasting