Elsa Lagache Email & Phone Number

New York, Ny, Us

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

Training and delivery manager leading a three-member team, the position involves the following:- Leading the Training and Delivery team for high profile international partners - In charge of worldwide on-boarding training, onsite, and webinars - Working closely to develop the e-learning tool; detailing best practices, creating interactive quiz- Tracking the team productivity to optimize internal processes, communication and efficiency.

San Diego, Ca, Us

Senior manager overseeing a four-member team, in charge of a 20-customer portfolio- Leading worldwide Implementation for high level customers- Consulting team management, mentoring, and coaching- Analysis, identification, and review of customers’ needs before product blueprint establishment- Preparation and execution of proof of concept and delivery- Implementation of the Kyriba product into client environments (onsite and webinar sessions)- Project management skills along with the ability to prioritize tasks and identify project risks

San Diego, Ca, Us

International cash and risk management specialist dedicated to Premium customers - Analyzed advanced customer issues reinforcing customer relationship - Lead as main point of contact for the financial transactions & risk management modules- Wrote articles dedicated to our customer needs in order to develop our data base and community- Managed spot consulting projects for global clients which required project management- Work closely with the Center of Excellence Team to elaborate on-boarding strategy dedicated to the Consulting and Client Success Teams (training, pre-configuration, tools, coaching)- Trained the Consulting and Client Success team members on Kyriba solution- Help the EMEA Presales team for specific prospects demo and RFP/RFI answers

-International cash and risk management specialist-Analyzed advanced customers issues, reinforcing customer relationship -Applied and developed Kyriba best practices and overcame client satisfaction -Identified software regression and suggesting product evolution-Monitored bank communication for local and international protocol (SwiftNet, Ebics…)-Developed team spirit and became a team reference on a daily basis especially for financial transactions-Wrote articles dedicated to our customer needs in order to develop our knowledge data base -Managed spot consulting project for international clients which required project management-Trained Kyriba support team members on Kyriba solution and on the treasury and risk management

- Provided technical/project consultancy in support of sales at client meetings and on conference calls- Worked closely with members of the Sales, Inside sales, Product, and IT teams for prospects and existing customers- Answered Request for proposal (RFP and RFI)- Proposed functional evolutions regarding customer needs to the Product team (Define specifications)- Trained international Presales and Consultant partners (Spanish and Italian)- Created dedicated demonstration environments to meet, at its best, the customer’s expectations

- Analyzed customer needs in optimizing their cash and risk management systems- Implemented SaaS solutions for key international players. - Developed Straight-Through Processing (STP) payments with International banks with generation of project schedules and testing plans- Consulted clients on treasury best practices to increase productivity by creating dashboards and implementing interfaces and enhanced their strategies- Trained 55+ clients for SaaS Treasury Management on the following modules: global cash management and forecasting, in-house banking, accounting, risk management, valuation, electronic payments, netting and bank account management

La Plaine Saint Denis, Fr

- Performed external and internal audit in purchase, salary, inventory, and risk procedure departments- Analyzed costs, elaborated, and reviewed budgets- Executed daily tasks and monitored public markets (from EUR 4,000 to EUR 200,000)

Master Audit Conseil Finance, Finance, General

Master 1

Education record

Education record