Operations Management: Develop and implement the strategy for the departmental alignment with stakeholders regarding Service Level Agreements incl.: availability, performance, response, cost, quality. Develop, manage, and sustain an effective working relationship with all key local/regional stakeholders. Support Market Management and Underwriting in acquisition of new customers by developing customer / Broker-tailored solutions.People Management: Lead team according to Allianz standards and with highest integrityProcess Management & Metrics: Work closely with other office leads incl Governance team to develop lean organizational processes whilst maintaining quality and high customer satisfaction. Develop, implement and broadcast operational measurements, KPIs and SLAs to measure, steer and improve business within the domestic account segment.Innovation Management: Work as a team with the other Insurance Operations Managers to identify and share best practices Risk Management: Proactively ensure cost effective minimization of operational risks. Responsible for Risk Management and Compliance within Insurance Operations.