Elsa Roberts Email and Phone Number

Providing practical and emotional support to expectant mothers through the latter stages of pregnancy, through labour and for the first 6 weeks of family life.

Manage a team of business services staff to provide an efficient and effective business support function ensuring services are delivered to agreed targets and objectives and meet quality standards.• Ensure the effective co-ordination of work streams to manage business support within own area of responsibility to support peaks and troughs in business need.• Provide, through advice and guidance to social care professionals, operational managers and employees on relevant policies, processes and procedures ensuring compliance with appropriate regulations and legislation.• Effectively manage the continual development of members of the team, setting objectives and monitoring performance.• Responsible for monitoring budgets and the analysis, manipulation and presentation of information and data to inform operational and financial decisions.• Undertake research and project work under direction of the Business Service Manager.• Work flexibly across Children’s Services Business Services functions providing effective administrative support possibly at a different location as required.

• Liaising with sales agents and logistics on orders and purchasing• Managing sales orders from picking to delivery both nationally and internationally• Monitoring profit margins per order to maintain efficiency and creating reports • Keeping accurate records of mileage, deliveries and issues reported• Use of Microsoft office and in-house systems• Customer service duties both verbal, written and face to face• Working with clients, suppliers and internal departments for ordering, distribution and answering queries. • Ad hoc Office duties including file organisation, reception cover, office management.

My duties within this role included the following;Cancellation of bookings.B2B & B2C CommunicationsOffice SupportAdministration Duties Reconciling changes to bookings on the sales and purchase ledgers. Processing customer refunds and payments. Communicating cancellation information to customers via email and telephone. Outbound calls to customers to process outstanding balances. Responsible for achieving departmental and personal targets. Aware of department deadlines and their importance. Produce consistently accurate work. Excellent working knowledge of Alpharooms systems and processes and Microsoft Office. Well organised, flexible and proactive. Excellent telephone manner and ability to maintain a positive customer relationship. Excellent written communication.Team Player.

During my time as a Senior I excelled in the following;Minimising complaint generation through pro-active resolution of customer issues. Ensure understanding of all technical procedures. Support Managers and Team Leaders in all aspects of daily activity. Demonstrate excellent knowledge of Company systems, procedures and documentation inorder to support staff in their daily work. Effective work monitoring. Plan and execute training and coaching as required. Produce accurate reports for management and staff as appropriate. Accurate communication of tasks, targets and deadlines for all staff.

I first began in the Travel Industry with Alpharooms and I began my duties as follows;The achievement of departmental and personal targets Accurate, customer focused resolution of all post booking queries via phone, email and social mediaMinimising complaint generation through pro-active resolution of customer issuesCompletion of relevant administrative tasksPromote alpharooms.com as a business to customers and encourage future bookings