Elsa Suzzoni Email & Phone Number

Paris

► Inspire and coach a team of Customer Success Managers (18 people) : Hire & train a team of 5 people to achieve their weekly goals through a positive mindset.My leadership style is geared more towards learning & development of each team member. I also ensure the evolution of my team's career path.► Create metrics and dashboards to monitor our activity & the team performance : Analyze data and insights to :- Identify and drive issue resolution, - Guide strategy… Show more ► Inspire and coach a team of Customer Success Managers (18 people) : Hire & train a team of 5 people to achieve their weekly goals through a positive mindset.My leadership style is geared more towards learning & development of each team member. I also ensure the evolution of my team's career path.► Create metrics and dashboards to monitor our activity & the team performance : Analyze data and insights to :- Identify and drive issue resolution, - Guide strategy, - Help the team to progress- Optimize the customer experience.► Manage projects (social media projects + event) :Set up and run projects, empathise with every aspect of the customer experience putting customers’ needs first, maintaining high levels of customer engagement and satisfaction.Identify best practices in order to lead by example through excellent project management and strategic thinking.► Help the founders make strategic decisions : Participate in team leaders meetings, share reports with founders & sales leaders, suggest operational improvements, products enhancements & guide the strategy of the company by these results. Show less

Paris

► Team management (10 people : author, social media manager, video editors, directors and project managers) : Help the team to achieve their goals (creating originals contents).Manage day-to-day operations.Create metrics and dashboards to monitor our activity & the team performance.► Content strategy :Lead brainstorms to create new contentsVerification of Legal Compliance► Implement lean management, the concept of continuous improvement :Spending time… Show more ► Team management (10 people : author, social media manager, video editors, directors and project managers) : Help the team to achieve their goals (creating originals contents).Manage day-to-day operations.Create metrics and dashboards to monitor our activity & the team performance.► Content strategy :Lead brainstorms to create new contentsVerification of Legal Compliance► Implement lean management, the concept of continuous improvement :Spending time every week with each partner to clarify our goals, to identify issues and to achieve small changes in our processes in order to improve efficiency and quality (creating flow work for example). Show less

Paris

► Manage projects : Lead brainstorms with a customer centric approachManage projects based on the client's expectations, timing and risks associated to projectsWork with strategy, creative, account, and production teams to ensure smooth delivery of the projects' deliverables and assets, while also facilitating communications between teams.Create post-campaign analysis and report results to clientsParticipate in new business pitches and facilitate process for new business… Show more ► Manage projects : Lead brainstorms with a customer centric approachManage projects based on the client's expectations, timing and risks associated to projectsWork with strategy, creative, account, and production teams to ensure smooth delivery of the projects' deliverables and assets, while also facilitating communications between teams.Create post-campaign analysis and report results to clientsParticipate in new business pitches and facilitate process for new business presentations► Running paid social campaigns (Facebook & Instagram)► Clients: Amazon Prime, Disney, Warner Bros., 20th Century Fox, Gaumont, Le Pacte, Paramount Pictures, Studio Canal, Metropolitan Films, Universal, Orange, Ubisoft, FDJ, FNAC, Heinekein, Bouygues Telecom, X-Tra, Engie, ... Show less

Paris

► Media buying (TV, radio, newspapers, website, social media)► Non-media advertising, licensing, event sponsoring► Client reporting► Clients: Canal, M6 (SND), Pathé, Gaumont, Paramount Pictures, Fox, Warner, ...► Partnerships : BNP, Redbull, Spotify, BMW, Peugeot, Parrot, Honor, Micromania, Photomaton, Rossignol, Bic Sport, Tara Jarmon, Longboard, Colette, Menlook, Weekendesk, XL Airways, Imagine R, …

Paris

In charge of dvd releases

Paris

In charge of movies releases - (Internship)MOVIES : TAKEN 2, L’HOMME QUI RIT, MÖBIUS, 20 ANS D’ECART, POUR UNE FEMME, MALAVITA

Paris

(Internship)MOVIES : TOUS AU LARZAC, TEMOIGNAGES « EDUT », LES INSOUMISES

Paris

(Internship)MOVIE : POLISSE

Master'S Degree Marketing & Communication

Recognized by the State, Association law 1901 nonprofit school Bac +5 Affected by the Ministry of National Education Specifications.

International Marketing

Activities and Societies: 6 months Semestre d’échange en marketing international à Santiago de Chile

Ba Business And Management

Activities and Societies: 6 months Semestre d’échange en droit du travail et commerce international en Angleterre