Elsa Thompson Email and Phone Number

• Team lead of front desk staff of a residential treatment facility of up to 112 clients, the majority of whom come directly from custody of the criminal justice system • Triage emergencies, such as calling 9-11 for clients in medical emergencies, keep facility secure in a crisis, call police in unsafe situations, and deescalate confrontations between clients• Conduct client searches (clothing, bags, belongings) for contraband• Discipline clients who do not follow structure• Provide surveillance during visiting hours, including searches of visitors• Help coordinate supervised CPS visits,• Assist clients with arranging meetings with Parole Agents and Probation Officers• Serve as liaison for County of Sonoma Human Services providing medical and financial assistance to clients including GA, Food Stamps, and Medi-Cal• Ensure intake process for new clients is accurate and timely • Help indigent clients obtain hygiene and clothing upon their arrival to the facility• Prepare monthly billing reports using the SWITS program, prepare county Mid-Year and Annual Reports, and monthly billing stats• Help clients navigate the California State Disability insurance program, manage their disability cases, and work closely with helping them manage their finances while in the facility• Handle all demographic data entry using various systems in order to stay in compliance with state procedures and county requirements• Manage client charts and files• Handle prescription orders for clients, working closely with local pharmacy• Support and 112 residents’ sensitive treatment plans• Manage petty cash account, prepare purchase authorizations for accounts payable, accept client payments, and prepare invoices for former clients with outstanding balances• Prepare final bills for clients• Order urinalysis testing supplies and manage inventory• General reception, applying Federal Confidentiality laws when applicable

• Coordinated transfer orientation and advising sessions• Coordinated student evaluation of teaching effectiveness• Assisted with the adjunct faculty searches and the Reappointment, Tenure, and Promotion of faculty process. • Accountable for the department's field trip process • Responsible for scheduling breakout rooms for faculty• Supervised area student assistants• Worked directly with students to resolve complex enrollment issues using the PeopleSoft student system• Analyzed enrollment in courses and coordinates the entire Permissions process • Maintained and updated the department's web site• Assisted faculty and department with minor technological issues• Maintained filing systems and bulletin boards

Front desk reception in one of Harborview Medical Center’s busiest departments; greet visitors and triage incoming phone calls; maintain relationship with IT department to ensure quality performance of computers for staff and faculty; prepare monthly summaries and reports for faculty, such as call schedules, dictations, and radiation exposure; archive confidential and legal documents; order office supplies; coordinating maintenance needs with engineering and services departments; schedule meetings for faculty and staff; manage and update directories, schedules, and rotations of faculty and residents; responsible for staff copier, including troubleshooting, training staff, and reviewing billing records; assist secretaries when necessary, as well as residents and faculty.ACCOMPLISHES IN THE WORKPLACE•Creating unique DVD library catalog for orthopaedic residents •Writing a 50+ page manual for the position of Office Assistant III •Keeping detailed records of copier invoices, helping dept prove they were overcharged 22k •Developing new system for tracking incoming x-rays for patients including detailed records •Updating office files to digital format; creating database for frequently-used documents that are found online•Organizing office server •Designing and maintaining comprehensive reference binder

Participated in HR pre-screen evaluation process including selecting qualified applications and interviewing candidates, handled confidential employee files, addressed benefit inquiries, prepared biweekly payroll, updated records, and initiated new hires.

Front office reception, use of multi-line phones system; data entry; responsible for maintaining confidential case reports and personnel documents; aided business manager with quarterly reports, I-9 forms, and benefit accruals; drafted project outlines and annual budget outline for executive director; observed the quality of confidential crisis calls.