QUALIFICATIONS SUMMARYHighly personable Customer Service Professional with twenty years of experience in human resources, I have knowledge of recruitment, advertisement, testing, workers compensation, FMLA, health insurance, great organizational skills.• Talent for identifying customer needs and presenting appropriate city department and service offerings. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Track record of every single job posting and all applications submitted for open positions with the City of Lewisville.• Expertise in resolving escalated customer service issues.• Received several spot awards for delivery of exceptional customer service and for being a team player.• Proficient with Microsoft Office System including Microsoft Word, Excel, PowerPoint, Publisher, Adobe Acrobat professional.• Proficient with Lotus Notes, Quick Fields, Word Mill, HRIS, HTE, Laserfische, Lotus Notes, NEOGOV, Onboarding, New World and scanning documents.• Responsible for running a smooth and efficient office.