Elsa Wright Email & Phone Number

Maintain and support IT systems and services for internal users. 1 st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers Act as a single point of contact for phone calls and emails from staff regarding IT issues and queriesReceiving, logging and managing calls from internal.

A 2nd Line Analyst shares responsibility for the successful day-to-day operation of the Service Desk’s 2nd tier operations and ensuring it services meet or exceed exacting standards for service support as defined by service agreements. Reporting to the primary 2nd Line Analyst, the role shares responsibility for all activities relevant to 2nd line incident.

Providing first point of contact to internal users for technical support via phone, email and remote desktop. Logging incidents and requests, assigning to appropriate support team and resolving where possible. Liaising with in house and 3rd party support so all incidents are resolved efficiently. Communicating with users on updates and providing a point of.

Short term contract to set up computer rooms in refurbished 6th form building. Repair and troubleshoot exisiting hardware including laptops, desktops, projectors and smartboards

Rsponsible for handling all calls and email's into the Production Operations Service Desk and Command Centre. Acting as the first point of contact, provide support to all areas of the business by logging incidents, technical requests and calls; allocating priorities to all incidents; keeping users informed of progress by providing updates at agreed.

Basingstoke

As a sales advisor my role was customer focused. It was my responsibility to greet customer as they entered the shop and provide support and advice on their purchase. I was mainly focused on selling PC’s and Laptops. For this I would find out what the customer was looking for by asking lifestyle questions and tailor the products to best suit their needs.

Basingstoke

Zenos was a leading ICT training provider in the Systems Support sector. Zenos runs an Advanced Apprenticeship for young learners to enable them to achieve qualifications while gaining essential work skills. The aim of the apprenticeship is to provided students with an in-depth knowledge on Microsoft Operating Systems and IT systems in order to provide 1st.