- Designed project KPIs and survey strategies for +5 digital automation products.- Conducted analysis to summarize insights from product feedback and presented key findings to leadership.- Outreach and triage automation opportunities for the Enterprise Digitization and Automation team.- Partner with business and technology teams to deliver +15 products using analytics to improve their processes, resulting in ~15,000 hours of capacity savings in 4 months.- Designed Enterprise Automation Hackathon and effectively identified target attendance across entire bank.

- Design and implement fraud metrics rules on Mastercard side to improve performance on catching fraudulent activities.- Deliver out a Tableau dashboard project for Operation Team to help evaluate each agent’s performance on Debit/Visa side over two-week sprints.- Acted as Product Manager for both ATB 101 community project and Tableau dashboard project.

- Translate business rules and requirements from major clients into data dashboards in PowerBI.- Collaborate with team lead to build automated reports forecasting the future data tendency.- Design and test data platforms and pipelines using SQL to solve technical issues from clients.- Support servicing team to advise major clients with technical analyses based on data practice.

- Developed tools with Python for testing the functionality of the autonomous vehicle body- Conducted inspection and monitor of vehicle sensors, including documentation and validation of timestamp, current state and output data- Supported project manager to resolve manufacturer's concern in an efficient and friendly manner