The role encompassed responsibilities in diary, meeting, task and travel management, with a primary emphasis on ensuring alignment among these areas.Assist the COO in managing special projects and initiatives. Provide administrative support to project teams. Conduct market research to support decision-making processes.Support company-wide processes such as HR functions or policy implementation. Assist in planning and organizing company events, workshops, or conferences.Manage cross-team communications to ensure alignment on organizational goals.Handle sensitive information with discretion and maintain confidentiality regarding executive discussions.

Oversee the comprehensive administrative operations within the Chairman’s office, supervising a team of two Office Secretaries.Conduct periodic reviews of work processes, providing recommendations for enhancements aimed at fostering continuous improvement and optimizing personnel performance and productivity.Collaborate closely with IT teams to implement Monday.com, establishing an automated alert system for the monitoring and follow-up of all projects. This initiative successfully identified critical issues, allowing for timely corrective actions.Manage the planning of aircraft charters for executive travel, as well as lease opportunities, to ensure optimal utilization of resources.Facilitate recruitment-related formalities, including orientation and training programs for newly appointed secretaries.

Manage the Managing Director's schedule, prioritizing critical strategic issues and preparing briefings for meetings and events.Support HR functions, including recruitment, onboarding, payroll coordination, and leave management, while organizing employee recognition events.Build and maintain relationships with clients, stakeholders, and suppliers to improve business processes.Generate management reports and presentations with recommendations to assist the executive team in decision-making.

Render a "gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time and office, while maintaining the balance on travel. Arrange complex travel itineraries, creating and compiling documents for corresponding related meetings. Manage and maintain a strong relationship with internal and external customers and service partners, which included travel agencies and transportation companies to ensure efficient travel for company personnel and cost-effective pricing. Maintain and monitor the internal travel-related regulations system to ensure easy access to all employees. Effective control of the travel department expenditure and recommend cost-cutting initiatives.   Organize and conduct regular staff meetings to build trust and address internal issues within a transparent environment.

Provided high-level executive support to the Group CEO as well as administrative support to the Senior Executive team.Managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is usually confidential.Special Project: Played a key role in planning and execution of refurbishment work for the new offices, including planning office space, recommending necessary office equipment and supplies.Maintained office supplies inventory by checking stock and ordering new supplies as needed.

• Ensuring efficient and smooth operation of the Chairman’s office • Managing the Chairman’s appointment diary. Scheduling appointments/meetings for the Chairman with business partners, associates and senior management. Receives visitors / staff for meetings with the Chairman as per prior appointments.• Working closely with other Directors to assure the Chairman’s preparation for meetings, presentations or other engagements. • Mail - organize, screen, respond or direct to appropriate person/department as per the instructions of the Chairman.• Phone calls - receive, screen, handle, or direct as required. • Handles incoming and outgoing business and private correspondence and communications of the Chairman’s office, including responding independently wherever required.• Organizing and coordinating travel schedules and reservations for the Chairman/ Executive Management, including personal travel. This included organizing concerned travel visas for the Chairman and his family including house help. • Updating annual business and personal card list and thereafter preparing and dispatching mailers for festive occasions and other events.• Manage multiple projects as assigned by the Chairman related to diverse lines of business, community, and personal interests with inter-related activities and relationships. • Files - set up/maintain Chairman’s business and personal files. Corporate record keeping for multiple entities.• Follow-up - basically, the “who,” “what,” “where,” “when” of outstanding items or issues, as specified by, or involving, the Chairman.• Anticipating what is to be done on the Chairman’s behalf and how he wants it accomplished.• Using discretion to handle business, personal, and family information with the highest level of confidence. Special Projects Coordinated the update and revamp of the Company website compiling information across the Group.

Main Responsibilities:• Providing confidential secretarial support to the CEO• Providing administrative support especially for banking and legal requirements.• Follow-ups with the banks, legal advisors, external auditors, offices of shareholders and board members.• Assisting in preparation of board meetings.• Taking Minutes during regular meetings.• Organizing, operating and maintaining a comprehensive filing system for the CEO’s office• Responsible for archiving corporate & constitutional documents • Scheduling daily appointments• Handling travel itineraries, hotels bookings and visa requirements for the Executive team• Coordinating on behalf of the CEO and working closely with the corporate team for daily follow ups• Providing administrative and secretarial support to senior management Executives• Receiving, directing and relaying telephone message and fax messages• Research relevant information from on–line websites • Set up travel and accommodation arrangements for Company visitor’s• Other duties as assigned by the CEO

Flora Creek and Flora Park Hotel ApartmentsFlora Park Hotel Apartments is a part of the Flora Group of HotelsFlora Group consists of four well-appointed hotels in Dubai.Main Responsibilities:• Managing the Hotel operations follow up ensuring smooth and efficient functioning• Disseminating information, making referrals to the appropriate authority, initiating and composing correspondence. • Interface with the Group Sales and Management Meetings on tasks & meetings.• Planning and Arranging Travel Plans and all other allied activities • Assisting in various activities of Purchase requests.• Oversee the professional calendar of the General Manager• Oversee calendars, including personal and professional events for MD.• Make all travel and entertainment arrangements.Special Projects Worked during pre –opening of the New property and coordinating all Civil and Interior fit out work completion.

Main Responsibilities:• Complete Office Admin support at the pre-opening office• Liaising with suppliers for all requirements of the resort• Sourcing of products or information as in market analysis of hotels, restaurant information, spa information, etc.• Compiling information on tourist interest• Worked on the monthly Sales Newsletter distributed to all Sales Managers, General Managers and Marketing Head for The Group

Provided complete front desk assistance for VIP and VVIP guests. Supervised and assisted front desk staff.

Visiting faculty for Nutrition part of the Hotel Management course offered by the institute

At "Venue - The Banquets", Provided back office and administration support besides working on telemarketing, sales & marketing as requested by the management. Penned several articles, for the company in-house newsletter.