• Author, manage, and lead the global change management and training plan, strategy, and efforts to design, develop, implement, and evaluate change, training, and end user training programs to support the internal SAP global implementation integration to maximize employee adoption and minimize customer disruptions • Collaborate with leadership and cross-functional SMEs to assess needs, gaps, and enhance employee performance through engaging, immersive learning and change experiences• Create and implement instructor/virtual-led training (ILT/VILT) and materials for custom internal train-the-trainer program to close knowledge gaps with an average rating of 4.9/5• Create and implement microlearning eLearning modules and video demos to close technical knowledge and soft skills gaps, improve technical efficiency, and raise awareness to performance management practices, to overall reduce the need for classroom-based training by 10%, increase volume of self-paced reinforcement training resources, increase the new ERP adoption rate, and reduce resistance to change• Leverage extensive experience in technology and adult learning best practices to evolve and scale technical training and change management efforts for a geographically dispersed workforce• Coach leaders, people managers, and supervisors to enhance their leadership of skills such as communication, empathy, psychological safety, during the change process• Measure and communicate, up to executive level status, training and change effectiveness ROI using Kirkpatrick’s 4 levels of evaluation; translate data insights into actionable strategies to enhance and solve change management and training approaches • Partner with HR leadership to lead the design and implementation of learning materials (job aids, video demos) and communications to support performance management, employee development, HR services, and change resiliency• Act as a change leader to drive global cultural and organizational transformations

• Scale and design talent, learning, change, diversity, equity, and inclusion (DEI) initiatives, programs, processes, and tools aligned to organization goals/objectives, in collaboration and building trusting relationships with cross-functional senior leaders, CHRO, and HR partners, resulting in employee’s accelerated technical development and enhanced organizational capabilities • Lead the Corporate University business and technical schools and custom “Guru” program community of practice to drive employee experience and strategic learning initiatives, increase engagement each year, promote employee growth and development, and technical upskilling for practitioners • Implement and continually evaluate learning and talent needs for current and future business requirements to create and facilitate engaging and effective learning, talent, and DEI programs, workshops, shadow programs, and training materials in diverse formats (in-person, virtual, e-learning, lunch ‘n’ learns, video, job aids) that stimulate critical thinking, problem-solving, networking, immediate application, and innovation among participants • Lead, design, and facilitate the ongoing coordination, development, and graduation of the leader development programs, “Managing for Success” and "Coaching for Performance"• Create, design, implement, and maintain new hire onboarding materials and virtual onboarding journey delivered and tracked through Percipio (company’s LMS) to reduce new hire ramp-up time by 30%• Leverage HR analytics, conduct needs analyses, and organizational surveys to identify emerging talent, learning, change, and DEI needs, organizational effectiveness, and employee experience to agilely evaluate and develop proactive strategies to enable talent retention and employee development, communicating results and training plans up to executive level status• 2018, 2019, 2020, 2021, 2022 ATD BEST Award Winner; 2019 Skillsoft Innovation Award Winner

Please reference my recommendation on my LinkedIn profile from Stan Renteria.• Lead the execution of innovative global annual quality events to meet FDA requirements, eliminate knowledge gaps, and drive the employee experience to advance quality learning and engagement • Develop and communicate, up to senior leaders, the site quality learning strategy and culture, ensuring employee awareness of programs and processes across all levels of the organization of ~1000• Own and execute site-wide quality recognition programs and policies• Conduct needs analyses and analyze training program metrics to develop engaging learning solutions (eLearning, instructor led, virtual, job aids, etc.) for current and future business requirements• Create and implement instructor led training (ILT) and materials for custom internal train-the-trainer program to close knowledge gaps with an average training program rating of 4.75/5• Create and maintain Standard Operating Procedures (SOPs)/style guides for quality systems training • Participate in the tracking of quality investigations and SOP creations and edits, to address risks to improve quality, lead advisor of change and learning initiatives to address and close gaps• Manage and implement annual training plans, calendars, and budgets• Serve as the “Event and Marketing Lead” on the ERG “African Decent Network” board of employees• Act as a change catalyst to drive global cultural and organizational transformations• Lead as a culture ambassador to drive integration of quality cornerstones into all training solutions

• Manage instructional designers, independent contractors, and part-time staff in developing and maintaining 75+ engaging graduate online courses per year• Manage and implement course rollout calendars and budgets• Facilitate distance education new hire orientation training for faculty members and course writers• Design, author, and edit complex virtual and blended programs for online faculty support• Define measurable learning objectives for undergraduate and graduate curriculums• Identify and implement instructional strategies for undergraduate and graduate curriculum• Research current instructional design trends and theories to apply into course designs

• Facilitate four highly rated training workshop events on online presence and facilitation• Evaluate 50+ online courses per year using the Quality Matters Rubric to provide feedback• Research current instructional design trends and theories to apply into course designs

• Manage the project instructional design team during the initiation/planning phase to develop anddeliver needs assessment, planning, and communication documents• Lead international communication between the instructional team and the client• Co-author five eLearning training modules on pedagogy of best practices for teaching online

• Facilitate orientation events to over 7,000 students and 14,000 family members in the transition touniversity life through guided tours, multimedia presentations, informational meetings, and peercounseling/advising• Train 32 new orientation leaders on orientation procedures and schedules, campus tours, peercounseling/advising, and accessing and using campus tools