Elsa Hamby Email & Phone Number

Expertly managing all Sales, Marketing and system-related initiatives for America's #1 Premier Master Agent and Verizon Wireless' #1 authorized agent including but not limited to; managing the successful launch of national kiosk and new in-store retail rollouts represent Celluphone Partners such as Verizon Wireless, AT&T, Helio Inc, and Virgin Mobile. Key AchievementsOverseeing build-out of 12 kiosk-specific retail mall locations across the country for Virgin Mobile pre-pay and Helio Inc. post- pay products and services.Successful system integration of iconic device portal between Celluphone's internal system and Verizon's database. Iconic device portal provides the opportunity to capture Iconic device sales when local inventory is depleted. It also allows the ability for customers to come back to the store location for activation on back order device creating additional selling opportunities.Successful implementation of Single Sign On process. This project required cross-functional work between IT department and Sales Operations to ensure the security compliance required by the Carrier.Interact daily with dealer representatives, regional office managers, and company directors on operational issues.

Supervise, train, and coach Sales Operations TeamAdminister policies and procedures and solve daily operational issuesDevelop and maintained call center/carrier relationshipIdentified and troubleshoot internal and external system issuesWorked cross-functionally with IT to solve system and customer issuesKey AchievementsConsolidation of two departments; cross training of combined job responsibilities within critical deadlines with minimal to no impact on day to day operations.

Support Inside Sales team by merchandising dealers with current collateral and training on new promotions, devices, and proceduresCompletion of daily Field Visit Report providing feedback to Inside Sales Team. Delivery of sales orders

Responsible for dual sales territory covering the Inland Empire and Orange County. Maintaining existing accounts with current Verizon promotional collateral, cold calling, and providing accounts with competitive marketing ideas.Responsible for signing new distribution Managed ongoing dealer relationships/support and trainingliaised between credit department and accounts

Effectively leading team of 8 Outside Sales representatives in the paging industry; achieved targeted sales goals month over month. Responsible for managing day-to-day relationships with independent owners.Experienced in problem solving, sales training, and customer relations Analyzed daily activation reports using excel and traced unusual patterns of activations and churn.Ride along with Sales representatives