Elsa Lepe Email & Phone Number

Guadalajara, Jalisco, México

Attend and understand client's needs, communicate them with the product delivery team, propose tailored solutions to fulfill said needs, follow up on sales process and concrete them.

Zapopan, Jalisco, México

Founded & managed the gender affirming medicine unit pilot program, starting with the facial surgery team at the Andares hospital under the supervision and leadership of various world class surgeons. My job mostly included tasks such as connecting patients, booking consultations, and following through to concrete sales of surgical procedures. Once patients were here, I looked after the logistics of their stay ensuring their safety and wellbeing, as well as ensuring their pre and post-op schedules and requirements were carried on as planned while ensuring a high level of quality and safety in our services to guarantee client satisfaction both in the short, and long term.Notable results: * Assisted with the publishing of a paper by Jesus Baez Marquez MD. Feminization Rhinoplasty doi.org/10.1016/j.otc.2022.04.005

Teletech Guadalajara

Working for Bank of America, my responsibilties were to attend bank's customers over the phone, providing real time support for their inquiries and resolving their problems both in English and Spanish, always following security protocols and providing a high quality service experience.