- Assist in the production of 10 game projects between 8 professors and over 300 students.- Work closely with the engineering team on each project to ensure technical production stay on schedule and within scope.- Oversee technical pipelines, features, and schedules, providing feedback on technical plans and identifying potential risks.- Act as the primary point of contact for technical issues on each team, troubleshooting Unity or Unreal problems as needed.

- Worked on AAA titles including 3 PC games, 12 mobile games, and 2 mobile apps.- Conducted research projects using a variety of methodologies, including usability testing, focus groups, remote testing, surveys, and interviews, to gain insights into player behaviors and preferences.- Utilized software such as OBS Studios and PlaytestCloud to observe, record, and analyze user testing sessions and playtest footage, and translated findings into actionable recommendations for product improvements.- Developed hypotheses of product issues that were validated through user testing, using quantitative and qualitative data to support findings.- Collaborated with other UX researchers and designers to analyze data and develop comprehensible reports on user insights, in order to iterate and improve products for optimal consumer experiences.

- Provided bilingual support as a liaison between English-speaking professors and Chinese-speaking students in the Tencent & USC Games Spectrum Program, utilizing both oral and written translation skills to facilitate effective communication on topics such as game development, publishing, and daily operations.- Produced organized, comprehensive documents in both Chinese and English by taking detailed notes during lectures, allowing students to better review coursework and understand presented materials.- Ensured accuracy and clarity of translations through careful review and proofreading of all materials, and proactively identified areas for improvement to enhance the quality of language support provided.- Developed strong interpersonal and cross-cultural communication skills through ongoing collaboration with professors and students from diverse linguistic and cultural backgrounds.- Maintained a professional and organized approach to work, adhering to deadlines and providing high-quality language support that exceeded expectations.

- Managed social media platforms, including Facebook homepage and group, Twitter, and Slack channel for the 2018 USC Creating Reality Hackathon. Developed and executed event promotional strategies, responded to inquiries in a timely manner, and posted regular updates before, during, and after the event to drive engagement and promote event success.- Oversaw participant registration and management system, ensuring a seamless registration process and addressing any technical issues that arose. Coordinated communications and logistics related to event management, such as team formation, contact sheets, judging process, and award ceremony.- Served as the primary point of contact for participant inquiries and concerns, using excellent communication and interpersonal skills to provide prompt and accurate responses. Effectively liaised between participants and event organizers to ensure a positive experience for all.- Assisted with hackathon judging process, working collaboratively with three judges and eight project teams to record exact locations and manage the scoring system in real-time. Demonstrated attention to detail and ability to work in a fast-paced, dynamic environment while maintaining a high level of accuracy.

- Conducted research studies, such as surveys, interviews, and focus groups, to gain insights into user behavior and preferences.- Analyzed and interpreted data from multiple sources, including primary research studies and secondary data sources, to identify trends and key insights.- Developed reports and presentations that effectively communicated research findings to product managers and other stakeholders, providing valuable insights to support informed decision-making.- Demonstrated strong analytical skills throughout the research process, ensuring that studies were designed and executed effectively, and insights were accurately communicated to stakeholders.