Who is Elsa M.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Elsa M. is listed as Customer Support Specialist at Sesame HR, based in Valencia, Valencian Community, Spain. AeroLeads shows a matched LinkedIn profile for Elsa M..
Elsa M. previously worked as People Operation Specialist at Webhelp and Work Force Administrator at Webhelp. Elsa M. holds Endodontic Specialist, Endodontics/Endodontology, Specialist from Universidad Central De Venezuela.
Company email context
Email format at Sesame HR
This section adds company-level context without repeating Elsa M.'s masked contact details.
Sesame HR
Review company-level records connected to Elsa M. before choosing the right outreach path.
Profile bio
About Elsa M.
The migration made me look for new opportunities and since then I have worked in call center projects, as People Operations for the last 6 years in a project of a popular technology brand. I like to be the friendly face of the company, helping employees and the different departments involved, managing activities, documentation, reports, relevant information, emails and occupational risks.Skills: -Meta 4-Ticketool-Calabrio-NICE -Excel -Technical skills -Empathy-Active Listening-Problem Solving-Organized-Detail orientated -Multidisciplinary environments-Onboarding & Offboarding-Company Culture
Current workplace
Elsa M.'s current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles
Elsa M. work experience
A career timeline built from the work history available for this profile.
People Operation Specialist
-Point of contact between the project and the company. -Managing onboarding and offboarding procedures for new hires and employees. -Managing absenteeism, ensuring all information and documentation are submitted to the payroll department.-Supporting different processes regarding the lifecycle of employees.-Supporting employees regarding policies and procedures.-Keeping all employee data updated for a project of about 600 employees.-Ensuring compliance with the local regulations about all aspects of employment.-Keeping updated procedures and changes for employees in SharePoint.-Tools: Tickettool, Teleopti / Calabrio, NICE IEX, Meta 4, DocuSign
Work Force Administrator
-Point of contact between the project and the company.-Report KPI, service level and absenteeism to client.-Report absences to the payroll department. -Supporting employees regarding policies and procedures.-Prepare offboarding documents for the employees. -Employee data control for a project of about 400 employees.-Holidays planning.-Report to BI: bonus and variables.-Management of incentives for workers.-Tools: Tickettool, Teleopti / Calabrio, NICE IEX, Meta 4, DocuSign
Mar 2018 - Jun 2021
Real Time Analyst
-Real time monitoring of service levels and site performance daily basis-Monitor agents in order to coordinate the productive and non-productive hours, ensuring that the project's staffing and quality goals are accomplished.-Real-time communications with the WFM team and Operations when changes need to be made. -Schedule activities for the internal departments of the project.
Sep 2017 - Feb 2018
Asesor De Tratamientos Dentales
-Patient care after first visit. -Detailed explanation of treatments and budgeting-Referral of patients from other clinics.-Assistant in complex endodontics surgery cases.
Feb 2018 - Dec 2022
Senior Technical Support Advisor
-Support and provide instructions to advisors. -Technical and software phone support for a leading producer of IT lifestyle products. -Management of complex software issues and follow up customers in order to provide technical solutions. Organize and support training activities for the team in order to reach monthly goals.-Selected as Top performer Senior advisor
Sep 2016 - Aug 2017
Technical Support Advisor
-Technical and software phone support for a leading producer of IT lifestyle products (mobile devices and computers ).
Jun 2016 - Sep 2016
Endodontist
Autónomo
-Prevent, diagnose and treat diseases of pulp origin .-Root canals-Endodontics surgery-Handle of complex cases.
May 2006 - Mar 2016
Family Dentist
Autónomo
-Prevent, diagnose and treat dental diseases.-Remove decay-Preventing dental disease-Perform dental restorations
Apr 2004 - Apr 2006
Profesor Asistente
-Theoretical and practical-Monitor clinical practices on patients
Jun 2008 - Dec 2010
1 education record
Elsa M. education
FAQ
Frequently asked questions about Elsa M.
Quick answers generated from the profile data available on this page.
What company does Elsa M. work for?
Elsa M. works for Sesame HR.
What is Elsa M.'s role at Sesame HR?
Elsa M. is listed as Customer Support Specialist at Sesame HR.
Where is Elsa M. based?
Elsa M. is based in Valencia, Valencian Community, Spain while working with Sesame HR.
What companies has Elsa M. worked for?
Elsa M. has worked for Sesame Hr, Webhelp, Clínica Dental Blaudent, Sellbytel Group Spain, and Autónomo.
How can I contact Elsa M.?
You can use AeroLeads to view verified contact signals for Elsa M. at Sesame HR, including work email, phone, and LinkedIn data when available.
What schools did Elsa M. attend?
Elsa M. holds Endodontic Specialist, Endodontics/Endodontology, Specialist from Universidad Central De Venezuela.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Elsa M. you were looking for.
View similar profiles
