-Point of contact between the project and the company. -Managing onboarding and offboarding procedures for new hires and employees. -Managing absenteeism, ensuring all information and documentation are submitted to the payroll department.-Supporting different processes regarding the lifecycle of employees.-Supporting employees regarding policies and procedures.-Keeping all employee data updated for a project of about 600 employees.-Ensuring compliance with the local regulations about all aspects of employment.-Keeping updated procedures and changes for employees in SharePoint.-Tools: Tickettool, Teleopti / Calabrio, NICE IEX, Meta 4, DocuSign

-Point of contact between the project and the company.-Report KPI, service level and absenteeism to client.-Report absences to the payroll department. -Supporting employees regarding policies and procedures.-Prepare offboarding documents for the employees. -Employee data control for a project of about 400 employees.-Holidays planning.-Report to BI: bonus and variables.-Management of incentives for workers.-Tools: Tickettool, Teleopti / Calabrio, NICE IEX, Meta 4, DocuSign

-Real time monitoring of service levels and site performance daily basis-Monitor agents in order to coordinate the productive and non-productive hours, ensuring that the project's staffing and quality goals are accomplished.-Real-time communications with the WFM team and Operations when changes need to be made. -Schedule activities for the internal departments of the project.

-Patient care after first visit. -Detailed explanation of treatments and budgeting-Referral of patients from other clinics.-Assistant in complex endodontics surgery cases.

-Support and provide instructions to advisors. -Technical and software phone support for a leading producer of IT lifestyle products. -Management of complex software issues and follow up customers in order to provide technical solutions. Organize and support training activities for the team in order to reach monthly goals.-Selected as Top performer Senior advisor

-Technical and software phone support for a leading producer of IT lifestyle products (mobile devices and computers ).

-Prevent, diagnose and treat diseases of pulp origin .-Root canals-Endodontics surgery-Handle of complex cases.

-Prevent, diagnose and treat dental diseases.-Remove decay-Preventing dental disease-Perform dental restorations

-Theoretical and practical-Monitor clinical practices on patients