- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within scope and within budget- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Develop a detailed project plan to monitor and track progress- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques- Measure project performance using appropriate tools and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive project documentation- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project- Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels- Track project performance, specifically to analyze the successful completion of short and long-term goals- Meet budgetary objectives and make adjustments to project constraints based on financial analysis- Develop comprehensive project plans to be shared with clients as well as other staff members- Use and continually develop leadership skills- Attend conferences and training as required to maintain proficiency- Perform other related duties as assigned- Develop spreadsheets, diagrams and process maps to document needs

- Ensuring company policies are followed.- Hiring, training and developing new employees.- Resolving customer issues to their overall satisfaction.- Providing leadership and direction to all employees.- Preparing and presenting employee reviews.- Working closely with the sections managers to lead staff.- Assisting customers whenever necessary.- Organizing employee schedule.- Taking disciplinary action when necessary.- Motivating employees and ensuring a focus on the mission.- Completing tasks assigned by the general manager accurately and efficiently.- Supporting all managers as needed.

- Screening phone calls and dealing with enquiries where appropriate- Making appointments and planning their manager’s diary- Organising and attending meetings; sometimes taking minutes and ensuring their manager is well-prepared for meetings- Booking travel arrangements and accommodation when necessary- Assisting with projects their manager might be working on by researching or writing reports- Organising and maintaining office systems- Standing in for their manager in their absence.

- Arranges reservations and routing for passengers at request of Ticket Agent.- Plans route and computes ticket cost, using schedules, rate books, and computer.- Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.