Leading the design, implementation, and management of robust IT infrastructures to support business operations.Optimizing data center performance, ensuring high availability, and enhancing system security.Managing virtualization technologies, including VMware vSAN and hyper-converged infrastructure solutions.Overseeing network security measures, including firewall management and endpoint security.Implementing and managing storage and SAN solutions, including:Unity 450FUnity 450HPowermax 2500NetAppHPE PrimeraSAN Switch BrocadeVxRailITSMManageEngine Asset Management Utilizing Commvault for comprehensive data backup and recovery solutions.Collaborating with cross-functional teams to drive innovation and efficiency in IT operations.

Implemented and managed a comprehensive data backup solution using Commvault software for WE DATA. The project involved designing the backup architecture, configuring the Commvault software, and ensuring data integrity and security across multiple platforms. Successfully improved data recovery times and reduced data loss incidents.

• Managed Active Directory operations including DNS, DHCP, and backup procedures to maintain system integrity and security.• Installed and maintained all devices within server environments, ensuring optimal performance and reliability.• Configured Group Policies to manage user access and permissions, utilizing NetSupport and Windows Server.• Executed structured cabling installations to maintain organized and efficient network infrastructures.• Implemented and installed networks, operating systems, and communication equipment within the data center.• Enforced Change Management procedures during hardware installations or upgrades to mitigate risks and ensure smooth transitions.• Adhered to maintenance schedules for periodic, preventive, and predictive maintenance plans.• Demonstrated proficiency in IT cabling techniques and telecommunications equipment such as routers and switches.• Possessed a brief knowledge of routers, switches, servers, and storage systems.• Integrated data communication and document processing technologies with Information Systems for seamless operation.• Resolved infrastructure faults within the prescribed SLA times, minimizing downtime and disruptions.• Managed VoIP server systems including Elastic and 3CX, ensuring uninterrupted communication services.• Worked with firewall systems such as Sophos XG to maintain network security and integrity.• Implemented and managed Kaspersky Business Hub for endpoint security and management.• Possessed certifications including VCP (V-Center), Microsoft 365, Draytek, Veeam Backup, Azure AZ-900, and Microsoft Enterprise ID.

Provided frontline technical support to over 600 employees across four rotational sites and shifts, resolving hardware and software issues promptly to minimize disruptions to operations.• Acted as the initial point of contact for troubleshooting IT-related problems, including desktops, laptops, printers, and software applications, ensuring efficient resolution of issues across multiple locations and time zones.• Assisted users with account management tasks in Active Directory, such as password resets and access permissions, maintaining user accounts and permissions across distributed sites.• Installed, configured, and maintained computer systems and peripheral devices at various locations, ensuring consistent performance and functionality across all sites.• Conducted remote troubleshooting sessions and provided guidance over the phone to resolve technical issues efficiently, regardless of the employee's location.• Documented support requests, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and facilitate knowledge sharing among support staff.• Escalated complex issues to appropriate technical teams for further investigation and resolution, coordinating with teams across different sites as needed.• Collaborated with cross-functional teams to identify recurring technical issues and implement preventive measures, ensuring consistent support and service quality across all sites.• Assisted in the implementation of IT policies, procedures, and best practices to enhance system security and compliance, ensuring alignment with company standards across all sites.• Provided end-user training and guidance on IT tools and applications to promote self-service resolution and enhance productivity, empowering employees to troubleshoot common issues independently

• Assisted in the administration and maintenance of IT systems, servers, and networks as part of an internship program.• Participated in troubleshooting and resolving technical issues related to hardware, software, and network connectivity.• Gained hands-on experience in installing, configuring, and updating operating systems and software applications.• Supported the implementation of security measures, including user access controls and antivirus solutions, to safeguard IT infrastructure.• Assisted in monitoring system performance and generating reports to identify areas for improvement and optimization.• Contributed to the documentation of IT procedures, configurations, and troubleshooting steps for future reference.• Collaborated with senior team members to learn best practices in system administration and IT support.• Participated in team meetings and training sessions to enhance technical skills and knowledge of IT practices and methodologies.