Manage daily operations of the IT networks, security, and servers, services, CCTV, IP telephony· Manage installation and maintenance of different operating system & services.· Planning and sizing of infrastructure requirements (Network, Security and Servers capacity) for optimal performance & scalability.· Manage periodic maintenance schedules of all IT environment across different locations.· Ensure proper administration and resolution of data center emerged issues.· Manage firewall administration and overall internal network security.· Manage administration of email service for company-wide email and for management of email handling systems.· Oversee setup & maintenance of anti-spam and anti-virus systems and the setting of new anti-spam policies.· Manage all patching, updates and extensions related to Office Productivity and other related services.· Ensure IT services are delivered in accordance with OLA and SLA· Developing a technical strategy for the company projects· Develop, maintain, and review budget (CAPEX / OPEX).· Manage, Coach, Develop, monitor teams member, setting objectives and measure performance,· Setting and applying Information Security policies and standards.· Manage project and monitor projects deliverables according to the approved design, architecture, Plans and allocated budget.· Excellent vendor Management· Manage and follow up vendors on all projects and raised or escalated issues.· Ensure backups and disaster recovery plans for physical infrastructure.· Ensure adequate incident management, proper reporting of detected incidents, investigation of root causes and resolution and elimination of recurring incidents.

Network & IT Support Engineer HNS-Group march 2014 till now• Sun city mall Seven Floors each 28000 m² Contract value: 2 billion LE. The site development includes the following:Hotel 24 Bed room over 2 levels 16 Cinema hall 5800 m² Fun-Kingdom 2560 m² 350 Rentable Shop• HNS HQ building • Suncity Tours Company.  - Supporting network infrastructure & troubleshooting connectivity issues over 250 switch (cisco catalyst 2960x , 6500 ,cisco 4500 ,……). - Implementing Configurations on Cisco Switches & access points. - Supporting &Administration network security devices including Fort iGATE ,ACS .  - Configuring & Supporting Cisco Digital Media Server & Digital Media Players  -Working with Cisco Unified Computing “UCS” Blade platform, configuring and setting up servers and connectivity.  -Supporting VMware vSphere 5.5, ESXI . - Implementing, supporting and maintaining Directory Services (DNS, DHCP and access control). - Installing and configuring computers operating systems and applications . - Support all Video Surveillance Systems on the mall such as: Internal IP Cameras Pelco Camera (Endura System 330 IP Camera + 6 Workstation+ 6 NSM Storage each one 12TB + System Manager)External Cameras Infinova Camera (20 IP PTZ Camera + 1 Workstation + storage)Zero tech cameras (35 IP-CAM)

 Identifies researches, troubleshoots and resolves technical problems that customers may encounter. Communicates with customers, using the latest technology and web based Identifies tools, to provide advanced troubleshooting solutions, to resolve technical issues.  Tracks and monitors the problem to ensure a timely resolution . recurring problems and contribute ideas on ways to better solve these problems. Record/Update Trouble Tickets for customer complaints/inquires.