Experienced Salesperson with a demonstrated history of working in the real estate, retail and consumer goods industries. Skilled in Microsoft Excel, Customer Service, Real estate, Retail, Microsoft Office, and Inventory Management. Strong sales professional with a Bachelor's degree focused in Business Administration and Management, General from The Egyptian Institute of Alexandria Academy for Administration & Accounting.
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Telemarketing SpecialistTeleperformance -
Customer Service RepresentativeSutherland Sep 2024 - PresentAlexandria, Egypt-Respond to customer queries in a timely and accurate way, via phone, email rrror chat.-Identify customer needs and help customers use specific features.-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).-Update our internal databases with information about technical issues and useful discussions with customers.-Monitor customer complaints on social media and reach out to provide assistance.-Share feature requests and effective workarounds with team members.-Inform customers about new features and functionalities.-Follow up with customers to ensure their technical issues are resolved.-Gather customer feedback and share with our Product, Sales and Marketing teams.-Assist in training junior Customer Support Representatives. -
Customer Service RepresentativeTeleperformance Feb 2023 - Sep 2024Alexandria, Egypt-Respond to customer queries in a timely and accurate way, via phone, email rrror chat.-Identify customer needs and help customers use specific features.-Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).-Update our internal databases with information about technical issues and useful discussions with customers.-Monitor customer complaints on social media and reach out to provide assistance.-Share feature requests and effective workarounds with team members.-Inform customers about new features and functionalities.-Follow up with customers to ensure their technical issues are resolved.-Gather customer feedback and share with our Product, Sales and Marketing teams.-Assist in training junior Customer Support Representatives. -
Customer Service RepresentativeConcentrix May 2022 - Oct 2022Alexandria, Egypt- Resolve customersʼ concerns and answer customersʼ questions to best ability.- Maintain a positive attitude and calmly respond to customersʼ complaints.- Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.- Recommend possible products to meet the customersʼ needs.- Prepare product and customer reports by gathering data collected during customer interaction. -
Telemarketing SpecialistTout Outsourcing Apr 2021 - Jan 2022Alexandria, Egypt- Cold call people using a given phone directory to sell products.- Ask pertinent questions to understand the customerʼs requirements. Persuade the customer to buy by demonstrating how merchandise or services meet their needs.- Record the customerʼs personal information accurately in a computer system.- Deal with complaints to safeguard the companyʼs reputation.- Go the “extra mile” to meet sales quota and facilitate future sales.
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Relationship ManagerAzizi Developments Jan 2018 - May 2020Dubai, United Arab Emirates- Built and nurtured client relationships and maintained personal database .- Met and qualified potential buyers and sellers, achieving monthly targets .- Matched buyers with compatible properties and previewed properties to approved and able buyers .- Listed presentations to prospective sellers and prepared Comparable Market Analysis (CMA) .- Contact potential clients through calls, emails, etc. to offer them property consultancy services .- Monitor the property market, Kept abreast of industry news and trends attending and participating in educational opportunities and Real Estate Organizations .- Conduct price negotiations with the clients and closing deals. -
Assistant Manager Mango ManAzadea Group May 2015 - Nov 2017Dubai Mall-Greet customers and ascertain what each customer needs.- Open and close cash registers, performing transactions and cash deposits- Open and close shop.- Achieving and crossing shop target and personal target- Watch for security risks, thefts and handle these situations.- Describe merchandise and explain use, operation, and care of merchandise to customers.- Arrange and display merchandise to promote sales.- Handling phone calls and cold calls during sale time.- Managing customer’s complaints and make sure to solve them in a professional Manner.- Place special orders or call other stores to find desired items.- Help customers try on or fit merchandise and give them fashion advise.- Inventory stock and requisition of new stock -
Floor SupervisorH&M Jul 2012 - Feb 2015Alexandria, Egypt- Training new employees using product and company knowledge.-Teaching new employees sales strategies through leading by example.- Processing customer transactions. - Building rapport with customers.- Achieving and crossing shop target and personal target.- Inventory stock and requisition of new stock.- Open and close cash registers, performing transactions and cash deposits.- Open and close shop.-Managing customer’s complaints and make sure to solve them in a professional Manner.-Place special orders or call other stores to find desired items. -
Senior Sales ExecutiveGuess?, Inc. Feb 2010 - Apr 2012Alexandria, Egypt-Greet customers and ascertain what each customer needs.- Open and close cash registers, performing transactions and cash deposits- Open and close shop.- Achieving and crossing shop target and personal target- Watch for security risks, thefts and handle these situations.- Describe merchandise and explain use, operation, and care of merchandise to customers.- Arrange and display merchandise to promote sales.- Handling phone calls and cold calls during sale time.- Managing customer’s complaints and make sure to solve them in a professional Manner.- Place special orders or call other stores to find desired items.- Help customers try on or fit merchandise and give them fashion advise.- Inventory stock and requisition of new stock.
Elsayed Abdallah Education Details
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The Egyptian Institute Of Alexandria Academy For Administration & AccountingBusiness Administration And Management, General
Frequently Asked Questions about Elsayed Abdallah
What company does Elsayed Abdallah work for?
Elsayed Abdallah works for Teleperformance
What is Elsayed Abdallah's role at the current company?
Elsayed Abdallah's current role is Telemarketing Specialist.
What schools did Elsayed Abdallah attend?
Elsayed Abdallah attended The Egyptian Institute Of Alexandria Academy For Administration & Accounting.
Who are Elsayed Abdallah's colleagues?
Elsayed Abdallah's colleagues are Orhan Akca, Amelia Poicòn, Divya Panjwani, Ashraf Shaikh, Josué Chevez, Ashish Sharma, Taniya Gorai.
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