Elsayed Ali Email and Phone Number

Developed a digital customer registration framework for telecom services. This was to optimize the FIFA World Cup 2022 telecom registration process using artificial intelligence to support innovation and foster digital competition.Led regulatory reforms to embrace digitalization, enhance automation, and foster competition, resulting in policies and regulations that align with technological advancements, improve regulatory quality, and enhance market competitiveness.Protect consumer privacy and rights through regulatory enforcement and policies, have built Consumer Protection Policy, and Code on Advertising, Marketing, and Branding.Instrumental in shaping policies to positively impact consumers and regulated industries.Collaborate with international organizations like ITU to set recommendations, regulatory guidelines, resolutions, and digital safety standards.Digitized regulatory-compliant operations resulting in improved efficiency and transparency.Participate in ITU study groups to establish AI functional requirements while ensuring ethical, user protection, and safety considerations.Lead team engagements with local and international stakeholders on policies, regulations, data-based decisions, and customer experience.Implemented a program to enable small businesses in Qatar to operate from home during COVID-19.Recognized as a top 10 finalist in the IIC 2020 Future Leaders' Competition for research on potential data privacy breaches in automated systems.

Manage unplanned technological incidents impacting business and retail consumers, involving a large engineering team for restoring service and business operations to normal.Oversaw all aspects of technical incident response from initiation to a conclusion, managed key processes during incident handling, risks management, and root cause analysis, and articulate the message to the executive management.Identify and synthesize complex and ambiguous issues while utilizing data analysis for defining the impact and identifying proper approaches and solutions with the internal technology unit and assures following a continuous improvement approach.Utilized reliable analytics tools for operational excellence and analyzed post-incident data to minimize future incidents by ensuring all recovery, corrective, and preventive measures were implemented. Managing access and data governance process by allocating system privileges.Conduct research on the best practices mechanisms to assure operational efficiency during incident management.

Call Center Advisor, resolving product and service issues for customers, and expediting necessary corrections and adjustments while ensuring follow-up to guarantee resolution.Fostered trust and established a customer-centric relationship between the company and clients through highly collaborative, open, and active communication with customers.