Elsbeth A. Flanders Email & Phone Number

Tacoma, WA, US

New York, NY, US

- Provided consistently high-quality support interactions with a focus on high-touch experience to all individual users, clients, client admins, and lab partners through multiple support channels: Help Scout, JustCall, partner Slack channels.- Developed and owned a project management system to track and prioritize necessary updates to multi-audience public.

Somerville, Massachusetts, US

- Key member of a team that used Help Scout to help over 670k customers via email in 2020, personally helping over 14,000 customers.- Introduced and led the implementation of TextExpander, increasing team efficiency and collaboration on real-time updates and additions to shared canned language. Responsible for onboarding new hires to TextExpander..

Everywhere, ALL, US

- Served the customer support professional community by wrangling logistics to produce memorable, successful events. - Worked with organizers and volunteers from the Support Driven community to deliver programs filled with practical, actionable content for attendees.

- Illuminated corporate structure and processes, by distilling 15 years of company information into useful data—creating departmental diagrams, technical flowcharts, and SOP documentation from scratch.- Reduced IT expenses by 43%, while expanding services and tools available.- Increased order fulfillment efficiency and customer satisfaction by designing.

- Hired and managed all creative talent for a national blues dance festival with a focus on growing community via inspiring music and education.- Ensured that each band, DJ, and dance instructor had all needs and expectations met by communicating clearly to negotiate contracts and plan event logistics.- Kept the music and class schedule of each day/night.

- Productively engaged event attendees and organizers in building safe, accessible, and healthy communities by facilitating dynamic conversation- and activity-based workshops.- Founder and administrator of a 2100+ member Facebook discussion group focused on ending sexual violence in dance spaces through building a culture of consent, as well as addressing.

- Produced four domestic and two international events annually, as a key member of a consensus-run event production team.- Collaborated in strategic decision-making regarding organizational direction, long-term planning, and budgeting, as well as making event-specific, data-driven choices to determine scope, site logistics, workshop content and scheduling..

Education record

Education record