Elselynn Leighton Email & Phone Number

United States

Russell Tobin at TwitterTeam Lead, Ad OpsProviding scaled data reports and operational support for Twitter advertisers.

San Francisco Bay Area

Russell Tobin at FacebookQuality Analyst, Developer Operations (Jan 2018 – Present) Provided feedback to developers, improving product quality by ~30% against internal rubric Generated weekly reports using Microsoft Excel and SQL to track key product performance metrics Wrote training documentation to assist onboarding of new employees and project managersQuality Review Lead and Customer Service Specialist, Online Operations (Oct 2016 – Jan 2018) Managed 24/7 shift coverage for large team of contingent workers to support an active user base Dealt with escalated situations that required caution due to potential impact on brand image Provided weekly 1:1 performance reviews to improve consumer experience Assisted with training new employees on internal tools and project metrics Worked with project management to improve best practices and implement training guides Ran daily and weekly meetings to maintain team communication across all shifts

Subiaco, Perth, Australia

 Managed store open and close, change and floats, and arranged shift coverage as required Trained new staff members to achieve consistently high store ratings and exceed sales expectations Set up and moderated 2 children’s book clubs, engaging 20 children in monthly literary activities

Perth, Australia

 Trained and led a team of 50 volunteers to deliver sex‐ed information to over 30 events per year Grew the Western Australian team of volunteers by 250% Maintained and developed new stakeholder relationships with over 30 schools and organizations Organized and ran events ranging from 10‐person intensive workshops to 200‐person stalls Identified untapped market for rural education and ran 2 events reaching over 300 regional students