Mark Elsey Email & Phone Number

Responsibilities:- Manage all aspects of the restaurant, including kitchen management, food service, cash handling, and inventory management- Ensure efficient operation of the restaurant by overseeing staff schedules, training, and performance- Monitor food safety standards and compliance with regulations- Collaborate with kitchen staff to maintain quality and consistency in food preparation- Handle customer inquiries, comments, and complaints in a professional manner- Utilize Toast POS system for efficient order processing and payment transactions- Implement strategies to optimize revenue and control costs- Maintain cleanliness and organization throughout the restaurant- Uphold high levels of customer service and professionalism at all times

Responsibilities· Manage daily operations of the restaurant, including inventory management, food preparation, scheduling, and customer service· Hire, train, and manage a team of servers, bartenders, kitchen staff, and other personnel· Maintain high standards of cleanliness and organization throughout the restaurant· Ensure compliance with all federal, state, and local regulations related to food safety and workplace safety· Develop and implement strategies to increase profitability and reduce costs· Create and manage budgets and financial reports· Manage guest relations, including responding to customer feedback and complaints· Plan and execute special events and promotions to drive sales· Maintain relationships with vendors and suppliers to ensure timely delivery of goods and services

• Managed daily operations of private dining, banquets, and pool service at Glen View Club.• Oversaw execution of large banquets and weddings for up to 300 guests, ensuring top-notch guest service.• Implemented efficient processes to enhance guest experience and streamline operations.• Collaborated with team members to maintain high standards of service and professionalism.

• Led Francesca's Restaurant Group with $3 MM in annual sales through innovative social media marketing and community engagement.• Collaborated with Chef to optimize labor costs and create effective bar promotions.• Managed financial reporting, ordering, inventory, and labor control for operational efficiency and profitability.