Mohamed Gamal Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Oversee the entire Front Office operation to maintain high standards.Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.Set departmental objectives, work schedules, budgets, policies, and procedures.Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.Maintain good communication and working relationships with all hotel departments.Monitor staffing levels to cover the business demands.Conduct monthly communication meetings and produce minutes.Manage staff performance issues in compliance with company policies and procedures.Recruit, Lead, train and develop the Front Office team.Comply with hotel security, fire regulations and all health and safety legislation.Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Hurghada, Al Bahr Al Ahmar, Egypt

• Leading the activities at the front Office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.• I have the overall responsibility of managing day-to-day operations and assignments of the Front Office department including property management, Reservation systems as well as transportation services. • Scheduling, planning, and assigning work, developing and communicating departmental strategies, goals, enforce policies and procedures.• Ensuring all colleagues are properly trained including service expectations, hotel facilities, and services.• Monitoring colleagues to ensure guests receive prompt, professional attention and personal recognition.• Monitoring security, cash handling procedures and have the tools/equipment needed to effectively carry out the colleagues’ job functions.• Monitoring colleagues’ performance, recommend corrective or disciplinary action, alert management of potentially serious issues, respond appropriately to guest complaints, make appropriate service recovery gestures in accordance with established guidelines.• Promoting teamwork and quality service through daily communication and coordination with other departments.• Scheduling and regularly conduct routine inspections of the assigned area to ensure the appearance of such areas reflects highly on the hotel brand and company.• Developing action plans to correct any deficiencies.• Analysing guest satisfaction data and develop/implement plans to achieve established goals related to guest satisfaction scores, front desk activities, daily enrollments, etc.• Achieving budgeted revenues, control labor costs and expenses, and maximize profitability within assigned areas.• Participating in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.• Assisting in registering guests and process all payments according to established procedures.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

responsible for:1) Front Office Team 2) Housekeeping Team 3) Food and Beverages Team 4) Handling Engineering Team

Dubai, United Arab Emirates

Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.Trains, develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling to Executive Floor Rooms, reinforcing the late charge policy to maximize REVPAR.Handles all customers’ complaints occurring during the night shift to ensure their satisfaction.Greets VIP guests of level 4 to 7 upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.During sell out nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order. Takes corrective actions if necessary.Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.

Dubai, United Arab Emirates

• Carry out the Front Office Manager and/or Assistant Front Office Manager’s instructions related to organization, implementation and planning in order to ensure that the Front Office Department functions flawlessly.• Personally, carry out the check in procedures for VIP guests and monitor the• complimentary services.• Control the check in procedures of all guests that have arrived.• Assign room according to guest request and preferences review out of service and out of orders room.• Organize and coordinate check-in/ pre-registration procedures for arriving groups.• Knows the agencies and individuals that the hotel works with.• Monitor the daily occupancy rates and forecasts in order to contribute to maximizing the occupancy rate at the facility.• Deliver the best services and encourage colleagues in this respect, in awareness of the role that the services offered to guests play in the sales and marketing of the facility.• Report full and accurate information to managers.• Assist in maximizing profits through up selling rooms, restaurants, Spa Facilities, etc.• Assist management in training, scheduling, evaluating, disciplining, and motivating employees.• Assign work duties to the front office and Guest Service team and preparing vacation plans.• Maintain a complete knowledge of room types, rates, special packages and promotions.• Ensure that all the guest needs and wishes are met with genuine care, on time and free from defects.• Support team to reach common goals.• Working closely with the guest relation, HK, ENG and all department for smooth operation.

Hurghada, Al Bahr Al Ahmar, Egypt

• Ensure that standards are maintained at a superior level on a daily basis.• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.• Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.• Ensure that staff report to work as scheduled. Document any late or absent employees.• Coordinate breaks for staff.• Assign work duties to staff.• Conduct pre-shift meeting with staff and review all information pertinent to the day's business.• Inspect grooming of staff.• Monitor communication logs and ensure that guest requests are addressed.• Monitor guest mail and ensure that it is processed according to procedures.• Monitor and ensure that express checkouts are processed through the system.• Assist staff with their job functions to ensure optimum service to guests.• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.• Document each call according to procedures.• Review previous night's no-shows, verify and ensure billing of such.• Print special request report and block according to specifications.• Balance room types daily.• Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures.• Coordinate delivery time of amenities with Room Service, ensuring timely delivery.• Review requests for late checkouts and approve according to occupancy. Communicate this information to Housekeeping.• Review all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventory.• Foster and promote a cooperative working climate, maximizing productivity and employee morale.• Complete all paperwork and closing duties.

Hurghada, Al Bahr Al Ahmar, Egypt

• Takes responsibility in the absence of the Duty Manager / Front office manager.• Ensure Outstanding customer care at all times.• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.• Builds relationship with guests to delight and gain loyalty.• Meets and greets all guests on arrival and in-house guests.• Ensures all interaction with guests is handled professionally and care adhering to hotel’s policies and procedures.• Assists with registration and to get full details required from guests.• Escorts VIPs, long staying guests, regular guests and other guests who need assistance to their rooms.• Ensures all amenities are in the room prior to guest arrival.• Takes ownership in solving guest problem and concern.• Updates guests’ needs and request inside the guest profile.• Assists guest to reconfirm or change flight and informs guests of the status.• Assists guests with luggage upon check-in and checkout.• Ensures guest is properly checkout from the system.• Ensures that all accounting policies and procedures are followed at all times.• Achieves customers’ expectations and performance targets of the department.• Ensures all arrival guest profiles are updated correctly.• Ensures all guest profiles are merged correctly to have detailed guest history recorded• Ensures that all reception emails are responded in a timely manner• Ensures all arrival rooms are assigned and rooms inspected prior to the guest arrival.• Ensures that all late departure/early arrival fees are charged correctly.• Respond appropriately to guest complaints and make appropriate service recovery gestures in accordance with established guidelines.• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Hurghada, Al Bahr Al Ahmar, Egypt

• Respond appropriately to guest complaints and make appropriate service recovery gestures in accordance with established guidelines.• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.• Maintain excellent knowledge of VIP group and individual guests.• Oversee the achievement of team up selling targets.• Conduct daily team briefings.• Checking in and out the guests.• Receiving all telephone calls.• Sending E-mails and faxes.

Hurghada, Al Bahr Al Ahmar, Egypt

Master Certificate In Hospitality Management, Hotel/Motel Administration/Management

Master Certificate in Hospitality Management.

Diploma, Hotel/Motel Administration/Management, 86

Master Of Hospitality Management, Hospitality Administration/Management

Bachelor'S Degree, Tourism And Travel Services Marketing Operations, Good