Elshan Soltanov Email & Phone Number

Azerbaijan

London, Gb

London, Gb

Baku, Baku, Az

Baku, Baku, Az

Azerconnect - company, founded in 2013, is a corporation providing different services and solutions in the fields of telecommunication, customer care and IT in Azerbaijan. The company, having a variety and a development engine, consists of an experienced and qualified staff of more than 1000 specialists, who have the power to contribute to the targets, vision and strategy of the company. Providing reliable and efficient job opportunities as well as innovative solutions and high class services, thanks to their professional team and great customer experience, is one of their main advantages.Main responsibilities:Leading customer experience & digital channels management, channel projects and procedures of Bakcell LLC, Azerfon & other clients of Azerconnect, training & coaching team, Customer Care service quality management, telesales channel, social network & B2B services management

Baku, Azerbaijan, Az

Baku, Azerbaijan, Az

Baku, Azerbaijan, Az

Baku, Azerbaijan, Az

Main responsibilities:- supervising, planning and managing functions related to Call Center work area;- overseeing and directing the day-to-day activities of telephone operators and call center agents;- acting as a source of information and answering operator/agents questions, assigning tasks, following up and giving instructions as necessary;- carrying out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents;- attending, following up & resolving customer complaints;- carrying out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency;- ensuring that team members obtain the appropriate training and supporting to best apply their knowledge and skills on the job;- compiling and maintaining lists of key and on-call schedules & personnel, and ensuring all lists are available to operators for use as required;- preparing and directing scheduling, monitoring operators’ attendance, scheduling shifts & breaks as necessary.

Baku, Azerbaijan, Az

Main responsibilities:- answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services;- responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued;- engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed;- building lasting relationships with clients and other call center team members based on trust and reliability;- utilizing software, databases, scripts, and tools appropriately;- understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service;- making sales or recommendations for products or services that may better suit client needs.

Strategy Execution

Master Of Business Administration (Mba), Marketing

Bachelor'S Degree, International Economic Relations