Elsie Freeman Email and Phone Number

Provided technical, functional and administrative support for hardware and application software Supported end users on internally used applications through telephone and email systems ensuring customer needs were met in a timely manner Directly solved issues with minimal assistance from engineers allowing them to focus on more pertinent and technical issues Differentiated between application and system problems resulting in less time on researching and resolving customer issues Converted data from project specifications and statements of problems in order to create and modify computer programsUpgraded system and corrected errors to maintain company's computerized system Resolved questions of program intent, data input, output requirements and inclusion of internal controls

Provided technical support to Meter Technicians in the field assisting them with installation and repairEstablished and maintained customer accounts; remotely read electric meters and troubleshot interrogation failuresProcessed hardcopy meter installations, trouble reports and exchanged meter orders expeditiously and accurately exceeding monthly quota on a consistent basisPerformed edits for meter readings that failed validations and manually exported approved dataResearched remote meter reading discrepancies; prepared and emailed documentation to appropriate person to ensure correction was updated and customer was notified

Provided technical, functional and administrative support for the Customer Information Management System (CIM)Provided timely and accurate CIM HELP support in rotation with analystsPrioritized System Investigation Requests (SIRs) in a timely and appropriate manner in partnership with end userPrepared and executed test plans in accordance with established proceduresDesigned and executed on-request database reports for review by in-house clientsDesigned and maintained four intranet web pages for Customer Business SolutionsAnalyzed user requirements, procedures and problems in order to improve existing computer systemAnalyzed discrepancies on the monthly Harris Nuclear Plant Tone Alert Radio Receiver reportProvided on-site data entry training to four line and service crewsSupported Treasury Department with Rate Analysis File; analyzed discrepancies, created, prioritized, system tested and implemented SIRsTaught the Small Business Unit on rate schedule application, business rules and use of CIM

Manually calculated approximately 1000 bills a month for commercial, industrial, government, military, wholesale, municipal and Southeastern Power Agency Served as primary contact for assigned field offices and Power EngineersReviewed system billed accounts for accuracy; referred questionable usage pattern changes t respective Power Engineer for investigationDetermined eligibility for rate qualification for new rates and accounts billed on discontinued rate schedules (Frozen Rate Monitoring) Served on Total Quality Teams AWARDSReceived 21 Great Idea at Work awards from 1991-1996 for work process improvements. Cost savings for CP&L over one million dollars.Received quarterly and yearly perfect attendance acknowledgements