Elson D'Sa Email and Phone Number

• Efficiently led the product upgrade across various customer sites, navigating through unique customization challenges to ensure a seamless transition for all stakeholders.• Successfully presented a proof of concept to management, highlighting the potential to extend our existing product into new markets, aiming to widen our customer base.• Directed a team of three in the from-scratch development of a new product, overseeing every stage from initial design to deployment, demonstrating strong leadership and technical acumen.• Designed and implemented the product's backend infrastructure using NodeJS and APIs, optimizing it for high traffic and seamless frontend integration.• Developed and deployed a Kubernetes-based DevOps strategy from the ground up, enhancing product scalability and deployment efficiency.• Crafted a comprehensive CI/CD pipeline, integrated with AWS ECR and Kubernetes, to automate the development cycle, boosting efficiency and product reliability• Created in-depth reporting capabilities using InfluxDB and Elasticsearch, designing APIs to deliver key data insights directly to the frontend, enabling informed decision-making.• Collaborated with the Product Management team to adapt the product for broader usability, ensuring it meets the diverse needs of a wide customer base.

• Proficient in resolving a wide range of queries, including network-level, product-level, and system-level issues.• Contributed to the development of USSD applications as part of a cross-functional application development team.• Developed high-performance applications to handle high traffic volume.• Participated in the design of USSD applications, working closely with the development team to create intuitive user interfaces.• Built automated tools to streamline the development process for USSD applications.• Developed a Payment Service Bank utilizing USSD service as the primary platform.• Created intuitive Grafana dashboards by leveraging data from Elasticsearch and Influx.• Involved in the enhancement of CI/CD pipeline, to improve the efficiency and speed of the delivery process.• Led the migration of services from third-party platforms to our platform, ensuring a smooth transition with minimal disruption.

• Involved in product testing with the help of customized testing tool. Prepared intuitive dashboards through Grafana.• Integrated the product with CI/CD.• Involved in Roadmap team to develop features and stabilize the product with bug fixes.• Accelerated feature delivery along with keeping account of best design patterns and reusability.• Addressed customer grievances and ensured intime resolution of the queries.

Worked on project called messaging simulator. Got exposure to tech stack NodeJS, ReactJS, Express and mongoDB. Designed APIs for simulation and CRUD operations.

Worked on Natural language processing, text classification.