Responsible for administering systems and operating application infrastructure tasks for this Information Technology team.• Administer and monitor the operations and performance of the UNIX/Linux and Windows servers onsite and remotely using enterprise tools in Nagios.• Perform routine maintenance on the business-critical, sensitive data systems and relational databases in MS Access, MS SQL Server and MySQL.• Assist with the Java/C++ development environments, deployment of automated scripting, and maintenance of additional applications features and/or TCP/IP via networking command line tools.• Assist with the troubleshooting of application in XML standard data exchange format and system issues.• Provide user support and technical documentations on internal applications and workstation issues from IT staff and system users.• Research new technologies and techniques that may enhance the functionality, efficiency, reliability or performance of the digital work flow.

Responsible for active administering and proactive maintenance tasks for this Network Operations Center team.• Examine business critical systems and networks worldwide in a 24/7/365 via HPOV, NNM, OVO, OVIS, SiteScope. • Ensure accessibility and continuous operation of mission critical production systems in network, databases, servers, applications.• Run diagnostic tests with SAP, PuTTY and utilize enterprise Adobe internal applications to detect job malfunctions. • Perform system troubleshooting, alert validation, problem escalation, control access and passwords in infraEnterprise.• Write and review documentation using Wiki, EMC Documentum and IBM Lotus Notes.• Implement systems enhancements to improve the reliability and performance of the Cisco and AT&T systems.

Responsible for technical support and database development for this WPRS, Redmond Software Release team.• Provide level support on Windows Vista volume licensing services, executing product files, extract, verify and seeing through the purchasing cycle corresponding with Microsoft’s premiere customers from various Fortune 500 companies, including such customers as Citibank, Bank Of America, etc.• Design and develop database in Microsoft SQL Server 2005 to track internal requests, financial cross-charging requirements, plot trends in processes or workloads via Access 2007 and communicate results to management.• Master, release and replicate OEM products, encrypted and un-encrypted on DVD, DLT, CD-ROM and floppy diskette formats software for customers.• Validate the quality of all incoming masters and advise requesters of any problems with bug features or out-of-spec drives and ensuring products design or label meet Microsoft specifications and legal requirements.

Responsible for working closely with officers and loan closers to insure that Underwriting and Funding received a superior level of financial loan and that actual and forecasted loan results were properly stated at this 40-person mortgage company.Performance Improvement• Analyze clients’ records in Access-driven database systems e.g. multiple income, assets, credits to qualify the lender’s ratios.• Evaluate appropriate mortgages, e.g. loan-to-value, loan amount, program from variety online data scripts of Desktop Originator and identify alternative solutions.• Examine proposed data of housing payment, closing and pre-paid items in complex loans through Access-driven database systems.• Explore accuracy of Title, Appraisals, Escrow, insurances, prior conditions using online searches and Outlook 2003.• Review settlement statement, pay-off data, funding demand in PDF and Word 2003 formats by scheduled time frames.Management• Disclose pre-approval and estimation data.

• Provided essential office support to Symphony staff during one of the workdays on Friday, 9am to 5pm. • Organized and maintained files, assisted with mailings and input computer data.

• Maintained enrollment verifications, permanent record organization and filing for the Office of the Registrar.

• Provided assistance in advertising desk and managed client proposal layouts in Excel XP.• Created presentation materials via PowerPoint XP for company’s annual conference.• Updated miscellaneous client records and location books and generated profile reports.