As the Snr Store Manager these are my fuctions .To maximise retail sales and operating profit. Monitor and continusoly seek to understand commercial enivronment local trading patterns and their impact on the store . Handling of customer complaints in line with policy.Apprasial of all staff in line with Group Policy. Deal with Staff discpline performance and griveances in line with policy .Ensure All visaul Merchandising guidelines are met and kept. Interpret and act on operational profit and sales reports and focus on improving under performing araes . Drive Customer service in line with group policy .Also make sure that all audit compliance is being done on daily weekly monthly basis .

• As the Store Manager, my portfolio includes human resources management, employee relations, and budgeting.• I handle the communication of the branch profitability and scorecard on a monthly basis, whilst ensuring compliance to policies and procedures. • Tasks include the monitoring of paperwork according to audit compliance documents, store profitability, and the chairing of industrial relations cases.• I ensure that food disciplines are in place, whilst adhering to price and shelf edge regulations.as well as any textiles or homrware issues that occured in my store including weekly fedback launches promorion etc as well as textiles visual standards and display• It is my duty to manage the regional coaching for the organisation. This includes membership of the communication forum and the shrinkage committee. • I ensure that stock management is done correctly by food and textiles and home departmental managers, whilst ensuring compliance to all operational related issues including OHSA, store licenses and government regulations. • My role includes dealing with customer complaints and compliments in store, and the mentoring of staff via the integrated performance programme.

Tasks included stock management, the management of weekly department budgets, and operations filing. In addition I handled all paper work relating to food.I was responsible for investigating and chairing industrial relations cases, and I was a member of the communication forum and shrinkage committee. My portfolio included human resources management, staff scheduling, and compliance in our interactive area. I controlled both EM and EOD teams, handled receiving, and IBTS. Reason for Leaving: Promoted to Store Manager. Woolworths, Johannesburg, South Africa 1 February 2002 – 31 August 2002

My portfolio included operations compliance, receiving and IBTS. I was responsible for controlling contractors for EM and EOD teams, and I acted as the general handyman. Reason for Leaving: Promoted to Foods Departmental Manager. CNA, Johannesburg, South Africa 1 January 1999 – 1 January 2002

• During this period, I managed the cellular department, confectionary, photographic section, sound department, and the interactive section.• In addition to stock management, I was responsible for IBTS, whilst managing sales as per the budget.