Chief Operating Officer
Ritcom
Cape Town
Reporting to the Executive Director (ED) and CEO Chief Executive Officer, the Chief Operating Officer will have both internal and external facing responsibilities, ranging from client and project management (business development, framing of key approaches, high-quality client delivery, written products) to administration (information technology, operational management, reporting, facilities), and human capital (HR/recruiting, mentoring, career progression). The Chief Operating Officer will partner closely with the CEO to chart our Corporate Social Investment.Responsibilities; Project Development, Management, and Client Relations/Management• Structure and lead teams to deliver outstanding client work.• Build and maintain strong client relationships; exceptional relationship-builder.• Represent RITCOM in industry-group conferences, professional associations, and other public venues.Serve as the internal leader of the organization:Coordinate the annual operations plan and budget. Lead the performance management process that measures and evaluates progress against goals for the organization. Provide for all staff a strong day-to-day leadership presence; bridge national and regional operations and support an open-door policy among all staff. Develop thought leadership around specific topics/emerging practice areas. Share in knowledge dissemination, reporting, and communications.Firm BuildingPartner with the CEO in essential internal firm leadership activities (human resources, administration, and organizational planning). Manage increasing segments of information technology, human resources (recruiting, reviews, staff deployment/workload balancing, and career progression) with related internal communications and budgeting/finance duties.Identify best practices and improve internal systems with an eye toward future needs and budget realities. Mentoring, coaching; visible, approachable sounding board/resource