In my role as a consultant specializing in providing guidance for new business startups and brand development, I played a pivotal role in assisting entrepreneurs and companies in navigating the complexities of launching and establishing their ventures. My responsibilities encompassed a broad spectrum of activities aimed at ensuring the success and sustainable growth of new businesses.One of the key aspects of my role involved conducting in-depth consultations with clients to understand their business goals, vision, and unique value propositions. Through collaborative discussions, I assisted in defining and refining their business strategies, identifying target markets, and establishing a solid foundation for brand development.I provided valuable insights into market trends, competitive landscapes, and industry best practices, offering clients a comprehensive understanding of the challenges and opportunities in their respective sectors. Drawing upon my expertise, I guided clients in creating effective business plans, outlining realistic timelines, and setting achievable milestones to foster growth.Brand development was a central focus of my consultancy services. I worked closely with clients to conceptualize and articulate their brand identity, including brand positioning, messaging, and visual elements. I offered strategic recommendations for creating a strong and memorable brand presence that resonated with the target audience.Additionally, I provided guidance on marketing and promotional strategies, helping clients navigate digital and traditional channels to effectively reach their audience. This included advising on online presence, social media strategies, and other promotional activities tailored to the unique needs of each business.

In my role as a Help Desk Analyst, I have demonstrated proficiency in a wide range of technical skills to ensure smooth IT operations. I have leveraged my expertise in batch file scripting to automate processes and load programs seamlessly on various platforms such as Pdrive, F-Drive, and Cloud Storage. Utilizing the Service Desk, I efficiently created and managed tickets, streamlining issue resolution processes. My experience extends to working with Azure Cloud and Active Directory, where I used CMD Prompt for Active Directory tasks, showcasing my command-line proficiency.In addition, I have a strong command of the Microsoft Suite, allowing me to provide comprehensive support and troubleshoot issues effectively. I am adept at using the Remote-In Portal Call-Desktop Center for remote assistance and have successfully set up laptops with essential software, including MS Suite, Google Chrome, and updates. Handling the onboarding process for new employees, I ensured a smooth transition by setting up accounts and systems.Moreover, I possess the skills to perform termination cleanup, securing sensitive data and revoking access as needed. I have also tackled VPN troubleshooting, addressing connectivity issues and ensuring secure remote access for users. Additionally, my responsibilities extended to installing and maintaining data servers and network equipment, contributing to the overall stability and efficiency of the IT infrastructure. Through these tasks, I have consistently demonstrated my ability to handle diverse IT responsibilities with precision and effectiveness.

In my role as a Partner Support Guide III, I consistently demonstrated exceptional performance, meeting or exceeding all minimum performance requirements such as maintaining a 96% availability and achieving a Net Promoter Score (NPS) of 55. I have a track record of excellence, as evidenced by my stats on the C3 Dashboard internal link. Notably, I maintained a clean record with no final written warnings within the 90 days leading up to the application date and throughout the hiring process.My role demanded a keen understanding of customer problems, and I excelled in responding appropriately to their needs. Time management was a crucial skill that I effectively applied, ensuring efficient handling of tasks and providing timely support. Adaptability to new environments, processes, and systems was another strength, allowing me to thrive in a dynamic and changing work environment.The ability to multitask and navigate multiple systems simultaneously, coupled with quick and efficient internet navigation, characterized my approach to handling customer queries. I showcased a strong aptitude for research and issue investigation, utilizing multiple systems to identify and resolve customer issues effectively. My extensive knowledge of internet technology further enhanced my ability to provide comprehensive support.I took pride in taking complete ownership of customer issues, ensuring a truly extraordinary customer experience with a focus on personalized service. Additionally, my technical capabilities extended to connecting directly to the modem via Ethernet, guaranteeing stable internet connectivity and speeds sufficient to support voice calls. I understand the importance of meeting connectivity requirements, and I am committed to ensuring compliance with applicable laws, including potential service upgrades at my own expense if necessary.

Participate in the development of revenue and volumes by providing service to the customers through inbound calls received in the Call Center and process electronic orders. Responsible to schedule exams, providing optimum service to the customer and supporting the Centers to effectively and efficiently maximize schedules- Drives volumes by securing patient appointments through various methods of inbound scheduling requests adhering to call times, hold times and other key productivity indicators.-Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.-Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involvedAct as the initial point of contact for all computer and system related concerns from clients or other employeesAssist management in creating training materials pertaining to computer troubleshooting and usageOrganize and file documentation pertaining to warranties and instructional guides for computer hardwareMaintain a working log detailing all required system updates, as well as the date of completionAttend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problemsResolve technical issues related to network interruptionsActively update, maintain and monitor all aspects of computer networks

The Patient Access Specialist (PAS) receives patients, completes the registration process in various systems, obtains required consents, verifies insurance and obtains required insurance precertifications/authorizations, requests payments from patients, and explains the hospital’s payment policies.

Cloud computingAutomation and Workflow CreationsScanning and converting filesScheduling AppointmentsCRM technologyEmail managementHR and IT SOP writing and managementDeliver creative and innovative IT and digital solutionsExecute challenging assignmentsCollaborate with teams across the Information and Digital Technology function and outside of Information and Digital TechnologyPresent findings to our leadership team

Answered incoming calls concerning; billing, new service, and education of products and services. Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.

Took incoming calls in a call-center environment educating customers on insurance policies and procedures.