Managing Director
CurrentBusiness Pilot is the Business Management System for installation businesses. Business Pilot allows installers to sufficiently manage every part of their business from lead generation through sales, operations, finance and after care.My role in Business Pilot came from work I had been carrying out with a Window and Door installation company. They had been using a very old industry specific system. My work was to identify issues in their digital marketing. Once that had been done (and Urban Media had doubled their sales enquiries), attention turned to how they managed the increased level of enquiries. This is where their old system was letting them down. I encouraged the owners to create the 'dream system' that didn't look at what was available, but what could be possible. Business Pilot was the result.It wasn't long before we saw just how beneficial the system was for its users. Seeing how our system was able to enable installers to literally transform their own businesses just drove us further.My role is to set the vision and strategy for the business. I lead the team to continually improve the system by focusing on being user led (customer centricity). I drive a culture of continual improvement in ideas, development, support and customer focus. This is based on allowing our users and the team to 'dream' of what could be possible, and then ensuring we deliver it. At the same time, I am responsible for the financial performance of the business.