Elton Fernandes Email & Phone Number

Nagpur, Maharashtra, India

As a SPECIALIST at HCLTech in India, I have been a valuable member of the team with my expertise and skills to smoothen and setup a workflow. I have consistently demonstrated my ability to handle complex tasks and deliver high- quality results under tight deadlines.• Led successful implementation of new workflow system• Conducted training sessions for new employees on [GAM, L2 troubleshooting, Asure/Intune, Win 10/11, Virtual Win 10 Machines]• Collaborated with cross-functional teams to achieve project goals• Streamlined workflow resulting in 20% increase in efficiency• Recognized as top performer for three consecutive quarters• Provided technical support and troubleshooting for clients

Chennai, Tamil Nadu, India

As a Senior Client Service Consultant at SCYO MANAGEMENT SOLUTIONS PVT. LTD, I was responsible for managing and maintaining relationships with our clients, en-suring their satisfaction and meeting their needs. I also provided strategic guidance to clients on various business solutions offered by the company.• Developed and maintained client relationships• Provided strategic guidance for business solutions• Ensured client satisfaction• Conducted client meetings and presentations• Managed a team of junior consultants

Nagpur Area, India

As the Director of Talent Acquisition at Hureso Consulting Pvt. Ltd, I was responsible for leading and managing all aspects of the company's recruitment and hiring processes. I worked closely with department heads to understand their hiring needs and developed effective strategies to attract top talent. Additionally, I over-saw the implementation of a new applicant tracking system, resulting in improved efficiency and streamlined processes.• Developed recruitment strategies• Collaborated with department heads• Implemented new applicant tracking system• Improved recruitment efficiency

• The ability to search out, screen, network, interview, and recommend prospective candidates for employment. • The ability to build relationships with clients. • A strong work ethic motivated by compensation and results. • The ability to stay organized and prioritize multiple tasks without compromising quality or service. • A desire to have fun at work. • The ability to communicate effectively and efficiently through verbal and written correspondence.

Mumbai, Maharashtra, India

As a Senior Retentions Specialist at Tech Mahindra Business Services in India from 2010 to 2014, I was responsible for managing and retaining high-value customers for the company. I worked closely with the sales and customer service teams to develop and implement strategies for customer retention and satisfaction.• Developed and implemented retention strategies• Managed high-value customer relationships• Collaborated with sales and customer service teams• Conducted market research for better understanding of customers

United Kingdom

As the Assistant Manager at Charcoal Grill Restaurant in the United Kingdom from 2008 to 2010, I gained valuable experience in managing a fast-paced restaurant environment and leading a team of dedicated staff members. During my time at Charcoal Grill, I honed my skills in customer service, inventory management, and problem-solving.• Trained and supervised staff• Handled customer complaints effectively• Maintained high levels of cleanliness• Managed inventory and ordering process• Assisted with budget planning and cost control

United Kingdom

As a Supervisor/Team Leader at Macdonald Tickled Trout Hotel in the United King-dom from 2005-2008, I was responsible for overseeing a team of hotel staff and ensuring the smooth operation of daily tasks. I provided guidance and training to team members, monitored performance, and addressed any issues that arose.• Managed team of hotel staff• Provided training and guidance• Ensured smooth daily operations• Monitored performance and addressed issues

Nagpur, Maharashtra, India

• Build and maintain client bases, keeping current client plans up-to-date• Contact clients periodically to determine if there have been changes in their financial status.• Implement financial planning recommendations, or refer clients to someone who can assist them with plan implementation.• Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives.• Contacted clients and set up meetings.• Conducted in-depth reviews of clients' financial circumstances, current provision and future aims.• Talked to groups and individuals about personal finance.

Master’S Degree, Business Administration And Management, General

Bachelor’S Degree, Computer Science

Associate’S Degree

High School