Elton Levin Domingo Email & Phone Number

Auckland, New Zealand

In my role at Tower, I am a key member of the Frontline Enablement Team, focusing on enhancing the capabilities of our staff to improve customer service quality. My contributions include:Utilising data analytics to guide our team's training and development strategies, employing tools like Excel, Power Query, and dashboard creation.Analysing consultant performance across various customer support channels, including phone, digital correspondence, and live chat.Contributing significantly to internal process improvement projects, developing operational guidelines, and handling data preparation for team execution.Designing and maintaining complex spreadsheets that facilitate efficient and accurate work tracking.Actively participating in the digital transformation of internal processes, assisting in the design and implementation of new automated systems.My goal is to blend analytical skills with collaborative problem-solving, supporting our team's pursuit of excellence in customer service.

Auckland, Auckland, New Zealand

In this role, I provided essential support to customers, addressing inquiries related to general insurance products. Key responsibilities included:Efficiently responding to customer queries via multiple channels.Collaborating with team members to solve complex customer issues.Keeping up-to-date with insurance products and industry developments.Contributing to the refinement of customer service practices.This position enhanced my understanding of the insurance sector and strengthened my commitment to delivering high-quality customer service.

Philippines

Creative Photography & Design for Businesses and Individuals.

Philippines

Managed the complete spectrum of motor insurance claims, encompassing claim lodgment, coordination of repairs, claims assessment, and decision-making on claim approvals or denials. Facilitated payment processing and acted as a key mediator between brokers and policyholders, ensuring a smooth, transparent, and efficient claims process.

Ncr - National Capital Region, Philippines

Provided dedicated customer support for Cigna Healthcare, a U.S.-based healthcare company. My role, outsourced to Convergys in the Philippines, focused on delivering expert insurance support to healthcare professionals.

Region Xi - Davao, Philippines

Played a key role in developing promotional and marketing strategies to support brand growth.Contributed to the design of various promotional materials, including posters, billboards, brochures, and packaging, to enhance brand visibility.Collaborated on the redesign of packaging for RDL products, improving product appeal.Managed the planning and execution of notable events like the Araw ng Davao Parade, Grand Launching of SureWhite, and Press Conferences.Contributed to the creation and execution of effective advertising campaigns.Assisted in the development and implementation of marketing plans and proposals that contributed to brand success and market expansion.

Bachelor Of Arts (B.A.), Mass Communication/Media Studies

Activities and Societies: Arts ClubExperience in film-making, photography and journalism, including full-length movies and a documentary.

Diploma, Business Administration And Management, General, Level 7

The Diploma in Business (Level 7) provides career-minded students with a robust understanding of management theory and practice.