Elton Passini Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Pyrmont

Mascot, New South Wales, Australia

This role was responsible for setting out the strategy for the Qantas Property on and off airport footprints. In addition, it provided advisory and planning services to continuously optimise the property footprint by balancing strategic, financial, customer and operational efficiency goals.

Mascot

This role is responsible for optimising Qantaslink’s cost and revenue by influencing Senior Managers to deliver on Improved Customer Experience, Cost Transformation, Productivity, Asset Utilisation settings and Route Schedule Optimisation. It has a large focus on driving positive commercial outcomes as well as enabling the business to achieve its customer, operational and financial objectives by setting up and implementing commercial performance systems and frameworks.

Mascot

This role is responsible for influencing sales teams to drive increased accountability and a “beat targets” mind set. It was part of a broader change to the way Qantas managed their corporate customers and it involved setting up a brand new team and commercial performance framework (KPI’s, incentive program, performance / tactical reporting and actionable insights).

Mascot

Successfully designed and implemented a new Commercial Strategy for the sale of Ground Handling Services in Australia that included Best Practice Account Management and a sound commercial framework to prioritise renewals and new businesses based on client profitability and fit.

Sydney, Australia

This role is responsible for delivering sustainable cost reduction and revenue growth initiatives to counter the structural volume decline of magazines through the leadership of 5 functions (Publisher Client Management, Customer Service, Demand Planning and Forecasting, Returns and Key Accounts – 9000 retail outlets). Other responsibilities included:- Cost benefit analysis and business case development of transformational initiatives;- Negotiate renewal of publisher client contracts;- Strategic planning development and execution;- Improve business practices in Demand Planning, Customer Service and Account Management;Achievements- Improved the management of supply to demand allocation by implementing Sales and Operations Planning processes. This was evidenced by improved return rates from both Newsagent and Grocery channels;- Increased client retention from 95% to 98% by transforming Client Services into a more proactive and skilful account management team in addition to commercially sound negotiations;- Phased out merchandising – savings of $2m p.a. in expenses, net benefit of $0.4m;- Developed new channels for existing products generating additional sales in excess of $2m p.a.;

Sydney, Australia

I was offered to return to Gordon and Gotch in this role with a mandate to reduce costs and improve the operational efficiency of Retail Services (Customer Service, Merchandising, Forecasting, Returns and Key Accounts). Headcount = 140 Achievements- Successfully transformed the customer service business model from state based to national delivering significant service improvement and savings – This involved the closure of five state offices and the set up of a brand new operation located at head office. - Successfully re-launched B2B transactional web portal driving higher adoption and improving customer experience - driven by the application of simple online customer experience principles;

Sydney, Australia

Providing strategic, commercial and analytical input to the launch of CommSec’s Cash Management (Australia's First Integrated Online Banking & Broking).

Sydney, Australia

Reporting, Planning and Performance Analysis, present recommendations to maximize profitability and ad hoc commercial and analytical support to sales and operations.

Sydney, Australia

Financial Reporting and Diagnosis of Variances, present recommendations to maximize profitability and provide financial support to ad hoc business requirements. Client contract approval framework (new business and renewals). Full responsibility for Accounts Payable and Payroll.

Sydney, Australia

Provide commercial and analytical support to the business. Project Management of Senior Management’s key initiatives. Implementation of Client Profitability Model and Performance Management (KPI) process.

Sydney, Australia

Drive increased revenue of the existing portfolio and new business in NSW at profitable levels.

Sydney, Australia

Manage Retailers within designated territory to drive increased revenue of the Metcash account.

Wellington, New Zealand

Provide financial and analytical support to Senior Managers and corporate finance projects (Brand Valuation, M&A and Share Valuation).

Wellington, New Zealand

Provide financial and analytical support to the Adult Milk Category globally with emphasis on performance and cost saving initiatives.

Master Of Business Administration (M.B.A.)

Engineer'S Degree, Civil Engineering

Number one university in Latin America (The Australian, 2012).