The main task is commercial support and order management. Responsible for contact with clients and internal parties via email, chat and case management tool. • Handling enquiries by chat and email from customers and/or internal parties.• Order management: order entry, price verification, handling complaints• Post sales service functions.• Supporting sales functions across EMEA and external customers in product / serviceorder fulfillment processes and customer service requests.• Resolving issues using established policies, procedures and tactics.• Building direct relationships with customers and other stakeholders

The primary function is to perform support services in the areas of human resources, administration, finance and logistics; • Maintaining employee records• Updating HR databases• Assisting in payroll preparation and human resources functions• Preparing reports and presentations for internal communications• Guiding onboarding processes for new employees

The primary task is to help in the elaboration and dissemination of campaigns and publicity pieces, involving actions of creation, production, launch and exhibition in the media, conducting target audience surveys and surveys to assess the impact of advertising on consumers.

Assistance in defining the most appropriate approach and media for the campaign, such as: billboards, newspaper and magazine ads, radio and TV commercials and banners on internet sites.- Managing company website and online shop- Creating marketing content and strategies for the launch of new products- Analyzing and managing of social media traffic- Creating social media campaigns- Providing customer support- Designing packaging art for new products

- Contacting customers with pending payments in order to find the best options to renegotiate debts- Providing information about features, pricing and payment options of the product and present its benefits- Persuading the customer to buy by demonstrating how the merchandise or services meet their needs- Accurately recording, managing and updating customer personal information on the company's database- Complaint handling