El Muhammad Cholid Hidayatullah Email & Phone Number

Indonesia

Indonesia

Indonesia

Indonesia

Indonesia

Indonesia

• Develop and implement operational strategies aligned with the company's goals, vision, and industry best practices.
• Collaborate with senior leadership to define operational objectives and drive their execution.
• Lead, mentor, and inspire a diverse team of system engineers.
• Provide guidance, support, and performance management to foster a high-performing and motivated team.
• Analyze existing operational processes, identify areas for improvement, and implement solutions to optimize efficiency, productivity, and quality.
• Streamline workflows, automate repetitive tasks, and eliminate bottlenecks to enhance operational effectiveness.

Yogyakarta, Indonesia

• Maintain and improve cloud infrastructure systems, applications, processes and documentation relied on by the organization.
• Maintain and improve CI/CD process
• Maintain and improve configuration management & secret management process
• Collaborate with product development teams to build secure, reliable, scalable, maintainable and cost-effective cloud infrastructure.
• Experiment and learn new and better ways to use the Cloud to deliver business value.
• Interact with vendors providing cloud infrastructure and related services.

Indonesia

Malang, East Java, Indonesia

• Perform monitoring of all systems infrastructure, as well as responding to graph or log anomalies, system alerts via monitoring system, email, SMS, or phone calls, etc.
• Responsible for the instalation, configuration, maintenance, and reliable operation of all system infrastucture with integrated automation processes.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical detail using MOP to IT staff for planning and implementing new or upgrades of all systems infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

Malang, East Java, Indonesia

• Delivered fast and solutive technical support for curtomer cases through chat, ticketing system, and phone.
• Update the company blog with tech tips and tutorials.
• Maintain client confidence by keeping their information confidential.
• Maintain system functionality by testing computer components.

Malang, East Java, Indonesia

• Analyzing junior customer support’s service quality.
• Planing service’s prosedure improvement.
• Researching and solving customer’s common issues.
• Collaborate with DevOps team to maintain server uptime.
• Researching customer behavior for service improvement.
• Training junior customer support.

Malang, East Java, Indonesia

• Responsible for planing services improvement with method of procedure (MOP).
• Research a solution for customer’s common issues and present research result to Business Development team for further execution.
• Delivered fast and solutive technical support for curtomer cases through chat, ticketing system, and phone.
• Maintain client confidence by keeping their information confidential.
• Maintain system functionality by testing system components such as hardware, software and network.

Malang, East Java, Indonesia

• Responsible for maintaining the infrastructure of internal network and aplication.
• Research new technology related to hosting to be applied in internal infrastructure.
• Maintain system functionality by testing system components such as hardware, software and network.

Surabaya, East Java, Indonesia

• Delivered fast and solutive technical support for curtomer cases through chat, ticketing system, and phone.
• Maintain client confidence by keeping their information confidential.
• Collaborate with Operation Maintenance team to maintain server uptime.
• Monitoring services status of server and network.
• Properly escalate unresolved issues to appropriate internal teams (e.g. Operation and Maintenance team).

Pasuruan, East Java, Indonesia

• Installing and configuring computer systems.
• Diagnosing and solving hardware/software faults.
• Logging customer/employee queries.
• Managing company’s website.

Surabaya, East Java, Indonesia

• Provide friendly and helpful customer service as first point of contact.
• Assist Help Desk customers with troubleshooting of device related issues.
• Diagnose and solve hardware/software faults.

Jakarta, Indonesia

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Provide prompt and accurate feedback to customers.