Eric Lum Email & Phone Number

Fremont, Ca, Us

-Lead CFTs for process improvement-Perform RCCA to solve problems and/or remove roadblocks to create more efficient and safer results

Fremont, Ca, Us

-Supervise Lab Operations and direct reports-Manage resource allocations/budget across various business units within Fremont Lab-Support Global Lab Ops initiatives and participate with Global Lab Leadership Team to develop enterprise level changes to position Lam for success both internally and externally.

Washington, D.C., Us

-Apply User Experience-centric focused critical design thinking skills from roadmapping through delivery of global national security level problem sets comprising friendly, adversary, and competitor influence operations in order to devise unique strategic opportunities/solutions/plans to gain positive market share, influence, and brand recognition within physical, informational, and cognitive dimensions.-Perform Risk Management on a global scale for a globally focused organization enhanced by AI algorithms scraping world media/content to identify emerging trends and potential crisis to leverage the information environment for the critical indicators providing Strategic Opportunities for our organization to be more agile and proactive gaining a competitive advantage in our industry to increase influence and market share.-Identify and drive product initiatives forward on Cross Functional Teams comprised of product designers, user experience researchers, and content strategists that have multiple stakeholders and many moving parts. Product stakeholders often include the Joint Staff, Geographic Combatant Commands, Global Combatant Commands, and sometimes include the Service Branches, Interagency Partners, and Foreign Military Organizations. Products are often global in scale, time sensitive, and require input/approval from numerous stakeholders.-Facilitate meetings to drive progress against goals and objectives, establishing clear next steps, and resolving blocks that impede progress. Led, facilitated, and participated in numerous meetings to ensure products were on timeline, met stated objectives, and were of requisite quality for the organization.-Measure impact of programs and initiatives both qualitatively and quantitatively. Within the design process for products, programs for assessments and running estimates are developed to capture identified measures of performance and measures of effectiveness with our target market.

Washington, D.C., Us

-Credentialed Joint Information Operations Design Planner providing services across the Department of Defense with an emphasis between the Joint Staff and US Marine Corps. Additional collaboration and advising efforts with US Army, US Air Force, USSOCOM, Geographic Combatant Commands, Global Combatant Commands, Interagency Organizations, and National Security Council.-Define and manage strategic initiatives that improve product team efficiency and impact. As a superconnector between the Joint Staff and US Marine Corps, identified numerous best business practices applicable to the development of US Marine Corps Operational Information Environment tactics, techniques, and procedures for multiple suborganizations across the United States and overseas.

Washington, Dc, Us

-Directly supervised the operations, logistics, and administration for up to 300 personnel responsible for providing high-risk training operations across the Pacific and Asia as well conducted diplomatic engagements with foreign officials, foreign military, and the Department of State. -Consulted on numerous Risk Management Programs for key Strategic Partners throughout the Pacific and Asia providing Subject Matter Expert Exchange services to help develop/refine their skills in order to increase their business' performance and achieve National Security Strategy Goals. -Focused the management teams on design, execution, and analysis of rendered services through improving their effectiveness with team communication, collaboration/information distribution, proactive problem solving, and the removal of roadblocks. Kept the dynamic operations of the organization on track utilizing a full range of organizational and interpersonal skills with Directors, Deputy Directors, and Program Managers. -Established, executed, and fostered numerous organizational initiatives towards maintaining and improving the organizational team culture to include professional development programs, time for medical care/attention needs, offsite team building events, and family activities. The Defense Organizational Climate Survey results were the high benchmark for USMC organizations world wide.-Highly effective communicator and speaker hand selected by Regional Headquarters to represent the organization at key leader engagements with the Japanese Self Defense Force, Philippine Marine Corps, Australian Army, Tinian Mayor's Office, Government of Guam, and US Ambassador to Palau regarding our Business Services.-Prepared the Maritime Raid Force for dynamic insertion to conduct advance force operations, provided special skills training (close quarters combat, explosive breaching, urban sniper, reconnaissance, etc.), and deployed to train the Marine Expeditionary Unit (2,200 personnel).

Washington, Dc, Us

-Led a highly decorated senior cadre of 30 Senior and Junior Business Manager Consultants. Supervised high risk individual and unit training services from aircraft, boats, and through mountainous terrain across Asia and the Pacific. Led product/service strategy through the creation of new offerings based on identified needs of our target audience and upcoming trends/plans for future diplomatic engagements in Asia and the Pacific. Additionally found new regions for an expansion of services to new markets and new partnered organizations creating value greater expertise for all involved.-Managed all facets of logistic and operational air requirements for SOTG training—brokering tactical air requests with III MEF and Air Force 33rd Rescue Squadron assets, validated requirements, scrutinized plans and execution, etc. to support operations across the Pacific for day, night, admin, tactical, over land and water, as well aerial live fire.-Managed the highest risk operations conducted by III MEF across the Pacific and Asia on land, sea, and air—with foreign and sister services. Skillfully identified and assessed hazards, planned and implemented risk decisions and controls, and supervised the execution of high risk operations. -Conducted periodic facility assessments and the required actions.

-Led all governance and safety programs and initiatives for the squadron of 27 aircraft, 450 personnel, and over $1B in assets conducting high-risk flight training, maintenance, and deployed operations. -Ensured all Risk Management programs were optimized and on track to include specific programs for Pilots and Crew Chiefs, Aircraft Preflight Operations, Aircraft Maintenance Operations, Pilot Training Procedures, Pilot Training Curriculum, Engineering Discrepancies, Weapons handling and Armament, Emergency Response Procedures/Personnel/Equipment, All Employee Human Factors, etc.-Led a team of 4 Senior Program Managers and 6 Junior Program Managers hand picked for their distinguished performance to ensure all directives and standards were met, all risk was identified and risk mitigating measures appropriately designed, and that the right individuals within the organization were selected for further professional development and positions of greater responsibility.-Led Cross Functional Teams, councils, and boards in their supervisory quality control role for the assessment, evaluation, and certification of all instructor and student pilot qualifications standardization. -Conducted Human Factors Cross Functional Team Boards for all personnel with the leadership team to ensure the well-being of all Marines regarding their physical, mental, and emotional health and the potential risk impacts for the force and operations as well implementing risk mitigating programs and controls.

-Deployed with 2d Marine Special Operations Battalion as Special Operations Task Force (SOTF) 82.2 in support of Operation Enduring Freedom Afghanistan. Responsible for planning risk management, all air operations, reviewing and briefing mission plans, and coordinating kinetic and non-kinetic fires and effects in the largest SOTF area of responsibility.-Reviewed and implemented all risk management mitigation measures in order to support the main business unit to be able to conduct the most effective, efficient, and lethal operations possible and dominate in their business space. The portfolio of measures implemented were vast and included the whole of Department of Defense, US Government, and Partnered Forces. Personally innovated new Tactics, Techniques, and Procedures adapting emerging technology in support of new missions/opportunities to protect the main business unit's ability to operate in a highly contested environment.-Led Cross Functional Team efforts for kinetic (Aircraft, Artillery, and Ground based missile systems) and non-kinetic fires (Military Information Support to Operations, Civil Affairs, Public Affairs, Combat Camera, USAID, Information Operations, etc.) for Concept of Operations inclusion into the SOTF Commander's Brief as well Combined Joint Special Operations Task Force (CJSOTF) Commander's Brief as required.

-Led the Quality Assurance Division's team of 12 Senior Program Managers in their programmatic role in safeguarding Marine Aviation maintenance practices through multiple levels of checks and balances, supervisory control, and publication management. Motivated a senior team of the most highly qualified aircraft technicians during a period of tumultuous change as the squadron integrated 2 brand new aircraft to the Marine Corps Aviation Enterprise and was the lead implementation squadron for the Corps. During this period, the squadron had 5 different aircraft platforms and over 35 aircraft, the most in the Marine Corps.-Led User Interface and Ergonomics Programs for 5 different type/model/series aircraft. Identified numerous discrepancies with new model aircraft, developed engineering initiatives to solve the shortcomings, then communicated the matter with adjacent organizations as well the supplying vendor for correction. Identified such issues as compromised integrity of composite materials in real world usage, potential for incorrect wiring of avionics due to similar end plugs, lack of effectiveness with hands on collective and stick toggle button layouts, etc. The solutions provided for improved User Interface and a more empathetic User Experience for pilots, aircrew, and maintainers.-Instructor pilot certified in training student pilots in the employment of weapons and tactics to include formation flying, support of ground combat forces, and against adversarial air/ground threats. Skillfully implemented Crew Resource Management and Operational Risk Management to accomplish over 2,000 mishap free flight hours.

-Senior Product Manager for UH-1 Replacement Aircrew. Oversaw the collective efforts of over 100 Junior Product Managers over the course of almost 3 years on the job. Lead and implemented the new UH-1Y Huey training program operations for all UH-1 pilots in the Marine Corps during a period of transition as the new aircraft replaced the old. Skillfully kept the program on track to meet operational requirements of supported squadrons despite aircraft production delays, unanticipated engineering shortfalls that reduced aircraft readiness, and the limited numbers of qualified instructors on the new aircraft. Improvised creative scheduling and synchronizing efforts utilizing Lean Six Sigma principles to maximize throughput without violating any safety regulations. -Data Science Program Manager for the Naval Aviator Production Process which comprehensively plans and evaluates requirements from recruitment to graduation—a 4+ year matriculation from beginning to end. Interfaced with the Chief of Naval Air Training to ensure the correct inputs into the system resulted with the required outputs to support the USMC—accounting for program timelines, attrition, shifts, delays, etc. Communicated with data to drive change/adjustments to the process. The overall success the squadron achieved resulted in being awarded the Ellyson Aviator Production Excellence Award for Most Outstanding Training Squadron.-Collaborate cross-functionally with product management, standardization and risk management, aircraft maintenance, and executive leadership in the design and execution of the daily Flight Operations Schedule ensuring a smooth product development process for high risk aviation training and the daily utilization of over $1B in assets.-Instructor pilot with over 2,000 mishap free flight hours.

Master Of Science - Ms, Technology Commercialization (Mstc)

Master Of Business Administration (M.B.A.)

Bachelor Of Science (B.S.), Electrical Engineering

Certificate, Fundamentals Of Project Management

Graduate Studies Program Completion Certificate, Foundations Of U.S. Special Operations

Joint Forces Staff College

Command And Staff College, Advanced Military And Operational Studies

Expeditionary Warfare School, Military Operational Art And Science/Studies

Naval Aviator (Pilot)